Configure portable software discovery in Agent Client Collector for Visibility Content

task australia Updated Nov 6, 2026 2 min read configure-package-discovery-accvc.md
Raw file servicenow.com

Configure portable software the Agent Client Collector for Visibility Content (ACC-VC) agent discovers by updating the config table. This ensures that only portable software that was configured is searched for and discovered.

Before you begin

Ensure that you have access to the ACC-VC scoped app in your ServiceNow instance.

Role required: discovery_admin

About this task

Software discovery is governed by the Portable Software Package Discovery (sn_acc_vis_content_process_based_sw_config) table. When you add or remove entries from this table, the changes are delivered to ACC agents on their next check cycle, and an agent rebuild is not needed.

Procedure

  1. Enter sn_acc_vis_content_process_based_sw_config.list into the navigation panel.

    The Process Based Software Discovery Configurations page opens.

  2. Configure the following fields for each software name you want the system to discover.

    Field Description
    Software name The name to match. This is either the process's own name, or the script/package name that shows up in the interpreter's command line (for example, openclaw). Not case-sensitive.
    Description Enter descriptive text indicating why you're searching for the software.
    Active Select the check box for the software to be pushed to the agent.
  3. Select Update.

  4. Activate the Software DIscovery via Running Process policy.

    The discovered software displays in the Software installation (cmdb_sam_sw_install) table with the following fields discovered:

    Field Description
    Name The name of the software you configured in the Process Based Software Config (sn_acc_vis_content_process_based_sw_config) table.
    Version The software version. If not discoverable during initial detection, the agent tries again every 5 minutes.
    Vendor/Publisher The vendor/publisher of the software. If not discoverable during initial detection, the agent tries again every 5 minutes.
    Install location The directory that the discovered software resides in.
    Status When software is successfully discovered, value is install ok installed.

Parent Topic:Discover portable software installed by package managers

Related topics

Discover portable software installed by package managers

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