Block event creation for non-existent entities

task australia Updated Sep 10, 2026 1 min read prevent-events-nonexistent-entities.md
Raw file servicenow.com

Invoke the skip_events_for_nonexistent parameter to block event creation when specific process, service, or log does not exist. Invoke this parameter if you do not want to be notified about these non-existent entities.

Before you begin

Role required: agent_client_collector_admin

About this task

A process, service, or log does not exist when the following checks do not contain valid values for the indicated parameters:

Check Parameter
os.linux.check-process file_pid, daemon_name
util.check-windows-service service
os.windows-check-log file
util.checks-logs file
util.checks-logs-sudo file

Procedure

  1. Navigate to All > Agent Client Collector > Configuration > Check Definitions.

  2. Locate the check definition for which you want to block events.

  3. On the Check Parameter Definitions tab, select skip_events_for_nonexistent.

  4. Select the Active check box to enable the parameter and prevent alert creation when the process, service, or log isn’t located for the specified check.

    If you want to receive notification about the missing process or service, leave the skip_events_for_nonexistent parameter with its default value of false.

Parent Topic:Deploying Agent Client Collector on both servers and endpoints

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