Uninstall an agent using a maintenance token

task australia Updated Sep 10, 2026 1 min read uninstall-agent-maintenance-token.md

Uninstall an agent from a Windows device using a maintenance token. Administrators require maintenance tokens to ensure that unauthorized employees can't perform an uninstall.

Before you begin

Enable requiring a maintenance token for uninstalls, as described in Require a maintenance token for Windows uninstalls.

Create a maintenance token to be used when uninstalling an agent, as described in Create a maintenance token.

Role required: sn_agent.token_admin

Procedure

Navigate to the Control Panel on your Windows machine and select the Agent Client Collector application to uninstall.

After the uninstall process begins, the Uninstall Token Required dialog box opens.

[Omitted image "uninstall-token-request.png"] Alt text: Dialog box to enter maintenance token for uninstalling an agent
Retrieve the maintenance token that you created.
1. Navigate to All > Agent Client Collector > Deployment > Agent Maintenance Token.
2. Select the relevant maintenance token.
3. Select View Maintenance Token in the Related Links section.
4. Select the Copy Token ([Omitted image "copy-token-icon.png"] Alt text: Copy token icon to copy the maintenance token value) icon to copy the maintenance token value.
Paste the maintenance token in the Maintenance Token field.
Select OK.

Note: Alternatively, you can enable requiring a maintenance token by using the following single line command:
Text
```
msiexec /quiet /x <path_to_acc_msi_file> UNINSTALL_TOKEN=<valid_token_value>
```
The agent is uninstalled from your Windows machine.

If you provide an invalid maintenance token, uninstall is blocked. For more information, check the uninstall logs at <user folder>\AppData\Local\Temp\ACC_Logs.

Parent Topic:Deploying Agent Client Collector on servers

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---
title: Uninstall an agent using a maintenance token
description: Uninstall an agent from a Windows device using a maintenance token. Administrators require maintenance tokens to ensure that unauthorized employees can't perform an uninstall.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/agent-client-collector/uninstall-agent-maintenance-token.html
release: australia
product: Agent Client Collector
classification: agent-client-collector
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ACC deployment - servers, Configuring Agent Client Collector, Agent Client Collector, IT Operations Management]
---

# Uninstall an agent using a maintenance token

Uninstall an agent from a Windows device using a maintenance token. Administrators require maintenance tokens to ensure that unauthorized employees can't perform an uninstall.

## Before you begin

Enable requiring a maintenance token for uninstalls, as described in [Require a maintenance token for Windows uninstalls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/require-maintenance-token-uninstall.md).

Create a maintenance token to be used when uninstalling an agent, as described in [Create a maintenance token](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/create-maintenance-token.md).

Role required: sn\_agent.token\_admin

## Procedure

1. Navigate to the Control Panel on your Windows machine and select the Agent Client Collector application to uninstall.

After the uninstall process begins, the **Uninstall Token Required** dialog box opens.

\[Omitted image "uninstall-token-request.png"\] Alt text: Dialog box to enter maintenance token for uninstalling an agent

2. Retrieve the maintenance token that you created.

1. Navigate to **All** &gt; **Agent Client Collector** &gt; **Deployment** &gt; **Agent Maintenance Token**.

2. Select the relevant maintenance token.

3. Select **View Maintenance Token** in the Related Links section.

4. Select the **Copy Token** \(\[Omitted image "copy-token-icon.png"\] Alt text: Copy token icon to copy the maintenance token value\) icon to copy the maintenance token value.

3. Paste the maintenance token in the **Maintenance Token** field.

4. Select **OK**.

**Note:** Alternatively, you can enable requiring a maintenance token by using the following single line command:

```
msiexec /quiet /x <path_to_acc_msi_file> UNINSTALL_TOKEN=<valid_token_value>
```

The agent is uninstalled from your Windows machine.

If you provide an invalid maintenance token, uninstall is blocked. For more information, check the uninstall logs at `<user folder>\AppData\Local\Temp\ACC_Logs`.

**Parent Topic:**[Deploying Agent Client Collector on servers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/acc-server-deployment.md)