Verify agent functionality

task australia Updated Sep 10, 2026 1 min read verify-agent-functionality.md

Verify that an agent is running properly by performing a self-test on the agent. If one or more of the tests fail, you can diagnose the agent problem and view a potential resolution.

Before you begin

Role required: agent_client_collector_admin

Procedure

Navigate to All > Agent Client Collector > Agents.
Select an agent that is running (Status = Up).
In the Related Links section, select Run self-test.
The Agent Self Test Runs page appears, displaying the previous self-tests run on the agent.

If the current test doesn’t appear, refresh the page.
Hover next to the entry for the current test and select the info icon [Omitted image "icon-info.png"] Alt text:.

The Agent Self Test Run pop-up window appears.
Select Open Record.

The Agent Self Test Run page appears, displaying information on the self test.
In the Agent Self Test Results table at the bottom of the page, locate a test with Status = Fail.
Hover next to the entry for the failed test and select the info icon [Omitted image "icon-info.png"] Alt text:.

The Agent Self Test Results pop-up window appears.
Select Open Record.

The Agent Self Test Results page appears, displaying information on the failed test.

Result

In the Agent Self Test Logs table on the bottom of the page, you can view the level of the failed test (ERROR or WARNING), and a resolution for the failed test.

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---
title: Verify agent functionality
description: Verify that an agent is running properly by performing a self-test on the agent. If one or more of the tests fail, you can diagnose the agent problem and view a potential resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/agent-client-collector/verify-agent-functionality.html
release: australia
product: Agent Client Collector
classification: agent-client-collector
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collect data from your system devices, ACC deployment - shared between servers and endpoints, Configuring Agent Client Collector, Agent Client Collector, IT Operations Management]
---

# Verify agent functionality

Verify that an agent is running properly by performing a self-test on the agent. If one or more of the tests fail, you can diagnose the agent problem and view a potential resolution.

## Before you begin

Role required: agent\_client\_collector\_admin

## Procedure

1. Navigate to **All** &gt; **Agent Client Collector** &gt; **Agents**.

2. Select an agent that is running \(**Status = Up**\).

3. In the **Related Links** section, select **Run self-test**.

4. The **Agent Self Test Runs** page appears, displaying the previous self-tests run on the agent.

If the current test doesn’t appear, refresh the page.

5. Hover next to the entry for the current test and select the info icon \[Omitted image "icon-info.png"\] Alt text:.

The **Agent Self Test Run** pop-up window appears.

6. Select **Open Record**.

The Agent Self Test Run page appears, displaying information on the self test.

7. In the **Agent Self Test Results** table at the bottom of the page, locate a test with **Status = Fail**.

8. Hover next to the entry for the failed test and select the info icon \[Omitted image "icon-info.png"\] Alt text:.

The **Agent Self Test Results** pop-up window appears.

9. Select **Open Record**.

The Agent Self Test Results page appears, displaying information on the failed test.

## Result

In the **Agent Self Test Logs** table on the bottom of the page, you can view the level of the failed test \(ERROR or WARNING\), and a resolution for the failed test.