Generate LEAP playbooks

task australia Updated Sep 10, 2026 1 min read generate-playbooks.md
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Create standard, dynamic, and automated playbooks using LEAP to promote fast incident resolution and response time.

Before you begin

Role required: LEAP admin

Procedure

  1. Select Workspaces > LEAP.

  2. On the LEAP landing page, select the required automation opportunity to create a playbook.

  3. If resolution steps are unavailable in the Overview section, select Generate resolution steps.

  4. Select one of the following options to create playbook.

UI option

Steps

Actions

Select Actions button [Omitted image "actions-icon.png"], and select Create Playbook.

Ask Otto

  1. Select [Omitted image "Otto-01.svg"] Alt text: Ask Otto button.
  2. In the ServiceNow Otto panel, select Create playbook.
\[Omitted image "create-leap-playbook-updated.png"\] Alt text: Create playbooks from Actions button Workflow Studio opens and the playbook generation process starts. The **Playbook name** and **directions** fields are pre-filled with the problem record title and the generated resolution steps.
\[Omitted image "workflow-studio-for-playbooks.png"\] Alt text: LEAP playbook in Workflow studio
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