Review KB article metrics

---
title: Review KB article metrics
description: Use the KB articles tab on the LEAP value dashboard to review the volume of knowledge base articles that LEAP created. Identify which automation opportunities are generating the most knowledge content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/review-kb-article-metrics.html
release: australia
product: AIOps LEAP \(Learning-Enhanced Automation Playbooks\)
classification: aiops-leap-learning-enhanced-automation-playbooks
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [KB articles, knowledge base, LEAP dashboard, KB article metrics, AI-generated knowledge]
breadcrumb: [Monitor dashboard, Use, Learning Enhanced Automation Platform \(LEAP\), ITOM Visibility, IT Operations Management]
---

# Review KB article metrics

Use the **KB articles** tab on the LEAP value dashboard to review the volume of knowledge base articles that LEAP created. Identify which automation opportunities are generating the most knowledge content.

## Before you begin

Role required: LEAP admin

## About this task

The **KB articles** tab shows KB article creation trends and which automation opportunities are producing the most knowledge content. Use the **Time Period** list in the upper-right corner to filter all metrics by a date range. The default is **Last 6 months**.

## Procedure

1.  Open the LEAP value dashboard and select the **KB articles** tab.

    The **KB articles overview** section opens.

2.  Check the **KB articles created – monthly trend** chart.

    The `bar chart` shows the number of KB articles that LEAP created each month over the selected time period.

3.  Review the **KB articles created by source** donut chart.

    The chart shows the proportion of KB articles created by the LEAP AI agent compared with KB articles created manually.

4.  Review the **Top 10 opportunities that generated KB articles** table.

    The table lists automation opportunities that produced KB articles, with a link to each generated knowledge article in the **Knowledge** column. Select an automation opportunity number to open its detail page.


## Result

You can see the volume of AI-generated versus manually created KB articles and identify which automation opportunities are producing the most knowledge content.