Managing cloud accounts

---
title: Managing cloud accounts
description: Managing a cloud account enables you to accomplish a range of tasks such as canceling, suspending, or reactivating cloud accounts, and adding unmanaged accounts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/cloud-account-management/managing-an-account.html
release: australia
product: Cloud Account Management
classification: cloud-account-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Cloud Account Management, ITOM Cloud Accelerate, IT Operations Management]
---

# Managing cloud accounts

Managing a cloud account enables you to accomplish a range of tasks such as canceling, suspending, or reactivating cloud accounts, and adding unmanaged accounts.

<table id="table_qmv_chb_fcc"><thead><tr><th>

Activity

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Cancel a Cloud account request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-account-management/cancel-cam-account.md)

</td><td>

Requesters can cancel their own account requests.

</td></tr><tr><td>

[Suspend a Cloud account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-account-management/suspend-account.md)

</td><td>

Suspended accounts can still be used along with its resources, but new resources can’t be created for it. Before requesting account suspension, the ServiceNow admin must have already set up a suspension configuration.

</td></tr><tr><td>

[Reactivate a cloud account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-account-management/reactivate-account.md)

</td><td>

Suspended accounts can be reactivated.

</td></tr><tr><td>

[Add an unmanaged cloud account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-account-management/add-unmanaged-account-cam.md)

</td><td>

You can import cloud accounts to manage them.

</td></tr></tbody>
</table>-   **[Cancel a Cloud account request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-account-management/cancel-cam-account.md)**  
Cancel an account request that you have submitted.
-   **[Suspend a Cloud account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-account-management/suspend-account.md)**  
Suspend an account when there’s a budget constraint or the account owner isn’t available in the organization. Only admins and account owners can see the suspended accounts.
-   **[Reactivate a cloud account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-account-management/reactivate-account.md)**  
Reactivate an account that was previously suspended if there is a need retrieve the account. After reactivating an account, the account status changes from suspended to active. Only Cloud Account Management managed accounts can be reactivated.
-   **[Add an unmanaged cloud account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-account-management/add-unmanaged-account-cam.md)**  
Managing a cloud account involves tracking budgets, checking for configuration violations, and validating certificates. The procedure helps you to onboard an unmanaged cloud account.
-   **[Update cloud account details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-account-management/update-account-ownership.md)**  
Keep account details up to date so you can identify and resolve policy violations effectively.

**Parent Topic:**[Using Cloud Account Management in Cloud Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-account-management/using-cam.md)