Create an action for an 'on Resource Limit exceeded' policy

---
title: Create an action for an 'on Resource Limit exceeded' policy
description: Set the on Resource limits exceeded policy to automatically run approval subflows or send notifications when a template-based catalog item order exceeds defined resource limits.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/cloud-configuration-governance/create-action-on-resource-limits-exceeded.html
release: australia
product: Cloud Configuration Governance
classification: cloud-configuration-governance
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Create a cloud policy, Policies for Cloud Provisioning, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management]
---

# Create an action for an 'on Resource Limit exceeded' policy

Set the **on Resource limits exceeded** policy to automatically run approval subflows or send notifications when a template-based catalog item order exceeds defined resource limits.

## Before you begin

You must have configured the following items:

-   One or more cloud policy groups
-   Cloud policy
-   Approval policy
-   Email notification
-   [Create a subflow in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-subflow.md)

Role required: sn\_cmp.cloud\_governor or cloud\_admin

## About this task

The **On resource limit exceeded** base system policy action has a default ServiceNow approval policy rule configured by default. You can trigger other actions such as notifications or a custom approval subflow when the resource limit is exceeded. Modify the base system policy action or create a custom policy for your instance.

## Procedure

1.  Modify or create a cloud policy action to use the **on Resource limit exceeded** trigger.

    1.  In the Cloud Admin Portal, navigate to **Govern** > **Policies**.

    2.  Modify a base system policy or create a new policy record.

    -   1.  Open the base system **Resource Order Control** policy.
2.  Modify the policy name, start, and end dates and order of execution.
3.  Modify the policy rules conditions.
    -   Click **New** to create a new policy record.

        For more information, see [Create a cloud policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/create-cloud-policy.md).

2.  In the Rules related list, modify the base system rule or create a new rule.

    -   Open the base system **approveresourcelimit** rule that should perform the action and customize it.
    -   Create a policy rule.

        For more information, see [Configure a cloud policy rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/configure-cloud-policy-rule.md).

3.  Specify a policy action.

    1.  In the Policy Rule Actions related list, click **New**.

    2.  Click **Create** next to the action you want to occur when the quota is exceeded.

<table id="choicetable_xpc_mhp_znb"><thead><tr><th align="left" id="d241673e263">

Option

</th><th align="left" id="d241673e266">

Steps

</th></tr></thead><tbody><tr><td id="d241673e272">

**ServiceNow Approval**

</td><td>

1.  Enter a unique name for the action in the **Action Name** field.
2.  Select the **Manager Approval** option to automatically send the request for manager's approval.
3.  Select the **Assignment group** to which this action applies.


</td></tr><tr><td id="d241673e312">

**Custom Approval**

</td><td>

1.  Enter a unique name for the action in the **Action Name** field.
2.  Select an existing custom workflow in the **Subflow** field.


</td></tr><tr><td id="d241673e343">

**Send aNotification**

</td><td>

1.  Enter a unique name for the action in the **Action Name** field.
2.  Select a notification template in the **Notification** field.

The base system notification email for the 'on Resource Limit exceeded' policy action appears in the lookup table if you're using the base system policy.

</td></tr></tbody>
</table>4.  Click **Submit**.


**Parent Topic:**[Create a cloud policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/create-cloud-policy.md)