Create a list in Service Operations Workspace for ITOM

task australia Updated Sep 10, 2026 1 min read create-list-sow-itom.md

Customize lists in Service Operations Workspace by creating new lists, changing their order, modifying their content, or deleting lists as needed. This flexibility allows operators to organize information according to their specific requirements, facilitating easier navigation, quicker access to relevant data, and streamlined workflow management.

Before you begin

Role required: itil

About this task

Create custom groupings of records listed under the Lists tab, such as incidents tied to a specific company. Customize existing lists or create new ones exclusively visible under the My Lists tab for personalized organization.

Procedure

Navigate to Workspaces > Service Operations Workspace.
From the navigation bar, select the List icon: [Omitted image "list-icon-sow-itom.png"] Alt text: List icon.
Select the My Lists tab.
Select Add new list.

[Omitted image "sow-add-new-list.png"] Alt text: Add new list option
Create a list by either basing it on an existing list or creating a new one.
- To base your list on an existing list, select Start from existing.
- To begin a new list, select Create your own.
On the form, fill in the fields.

For more information on the fields, see Create list fields.
Select Create.

The list appears in the My Lists tab.

Parent Topic:Service Operations Workspace

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---
title: Create a list in Service Operations Workspace for ITOM
description: Customize lists in Service Operations Workspace by creating new lists, changing their order, modifying their content, or deleting lists as needed. This flexibility allows operators to organize information according to their specific requirements, facilitating easier navigation, quicker access to relevant data, and streamlined workflow management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/create-list-sow-itom.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Operations Workspace, Configure, ITOM AIOps, IT Operations Management]
---

# Create a list in Service Operations Workspace for ITOM

## Before you begin

Role required: itil

## About this task

Create custom groupings of records listed under the **Lists** tab, such as incidents tied to a specific company. Customize existing lists or create new ones exclusively visible under the **My Lists** tab for personalized organization.

## Procedure

1. Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2. From the navigation bar, select the List icon: \[Omitted image "list-icon-sow-itom.png"\] Alt text: List icon.

3. Select the **My Lists** tab.

4. Select **Add new list**.

\[Omitted image "sow-add-new-list.png"\] Alt text: Add new list option

5. Create a list by either basing it on an existing list or creating a new one.

- To base your list on an existing list, select **Start from existing**.
- To begin a new list, select **Create your own.**
6. On the form, fill in the fields.

For more information on the fields, see [Create list fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/forms-filtered-list-sow.md).

7. Select **Create**.

The list appears in the **My Lists** tab.

**Parent Topic:**[Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/workspace-dashboard-use.md)