Deactivate integration

task australia Updated Nov 6, 2026 1 min read deactivate-integration.md

Deactivate integration allows you to temporarily disable an active connector integration without deleting it. This feature helps you manage integrations more effectively by pausing data flow when needed, reducing unnecessary event processing and improving system performance.

Before you begin

Role required: evt_mgmt_admin

Procedure

Navigate to Workspaces > Service Operations Workspace.
From the navigation pane, select the AIOps configuration center icon [Omitted image "icon-itom-aiops-config.png"] Alt text: ITOM AIOps configuration center icon.

The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place.
On the ITOM AIOps configuration center page, under the Setup > Integrations section, select Manage Installed integrations.
Select the Installed integrations tab.
For the integration that you want to deactivate, select the Ellipses icon ([Omitted image "ellipsis-horizontal-fill-24.svg"] Alt text: Ellipsis horizontal icon) and then select Deactivate.

[Omitted image "deactivate-connector.png"] Alt text: Option to deactivate connector.

The selected integration is deactivated, and its status is shown as Inactive on the installation tile.

40 lines · 2.0 KB Wrap lines

---
title: Deactivate integration
description: Deactivate integration allows you to temporarily disable an active connector integration without deleting it. This feature helps you manage integrations more effectively by pausing data flow when needed, reducing unnecessary event processing and improving system performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/deactivate-integration.html
release: australia
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Integrations Launchpad in Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management]
---

# Deactivate integration

## Before you begin

Role required: evt\_mgmt\_admin

## Procedure

1. Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2. From the navigation pane, select the AIOps configuration center icon \[Omitted image "icon-itom-aiops-config.png"\] Alt text: ITOM AIOps configuration center icon.

The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place.

3. On the ITOM AIOps configuration center page, under the **Setup** &gt; **Integrations** section, select **Manage Installed integrations**.

4. Select the **Installed integrations** tab.

5. For the integration that you want to deactivate, select the Ellipses icon \(\[Omitted image "ellipsis-horizontal-fill-24.svg"\] Alt text: Ellipsis horizontal icon\) and then select **Deactivate**.

\[Omitted image "deactivate-connector.png"\] Alt text: Option to deactivate connector.

The selected integration is deactivated, and its status is shown as **Inactive** on the installation tile.