Add an alert action

---
title: Add an alert action
description: Set up an alert action with Proactive Engagement for Digital End-User Experience to detect digital experience issues and automate resolution actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/add-alert-action.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 1
keywords: [alert action, add alert action, automated alert response, alert notification action]
breadcrumb: [DEX metric rule creation, Managing alert rules, Configure, Digital End-User Experience, IT Operations Management]
---

# Add an alert action

Set up an alert action with Proactive Engagement for Digital End-User Experience to detect digital experience issues and automate resolution actions.

## Before you begin

-   The Proactive Engagement plugin \(sn\_pren\) for Digital End-User Experience \(DEX\) must be installed.
-   The configuration items for the metric rule must be specified, and the alert metric criteria must be defined. For more information, see [Specify the configuration item for a metric rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/specify-metric-rule-applications.md) and [Define alert criteria](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/define-alert-metric-criteria.md).

Role required: sn\_dex.admin

## Procedure

1.  On the Add alert action \(optional\) page, select **Add resolution**.

2.  On the Proactive resolution content page, fill in the fields.

    For a description of the field values, see [Resolutions for Proactive Engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/resolutions.md).

3.  Select **Continue to Engagement Settings**.

4.  Configure the engagement settings to facilitate self-resolution of issues through predefined solutions.

    For more details about the engagement settings, see [Engagement settings for Proactive Engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/engagement-settings.md).

5.  Select **Add Resolution**.