Add a Zoom connection

task australia Updated Oct 23, 2026 1 min read add-zoom-connection.md

Use the information generated during Zoom account configuration to register DEX for Zoom as an OAuth provider and enable the instance to request OAuth 2.0 tokens. Add the Zoom connection in Workflow Studio to perform actions in Zoom.

Before you begin

Role required: admin

Procedure

From your ServiceNow instance, navigate to Process Automation > Workflow Studio.
Select the Integrations tab.
In the Search all connections field, enter DEX for Zoom.

[Omitted image "zoom_search_for_Dex.png"] Alt text: Searching DEX for Zoom

Note: Confirm that the Outbound tab is selected.
In the Zoom card, select View Details.
- To configure the default connection and credential alias record that is shipped along with the DEX for Zoom spoke, select View Details.
- To manage more than one DEX for Zoom connection record, create a child alias record by selecting Add Connection. For more information about using multiple connections, see Supporting multiple connections. If you’re configuring the spoke for the first time, select Configure. Otherwise, select Edit.

On the form, fill in the fields.

Field	Description
Connection Name	Name to identify the connection record.
Connection URL	Base URL to connect to your Zoom instance. Enter `https://api.zoom.us`.
OAuth Entity Name	Name to identify the application registry record.
OAuth Client ID	Client ID created during application registration.
OAuth Client Secret	Client secret created during application registration.
OAuth Redirect URL	OAuth callback endpoint. Enter `https://<instance-name>.service-now.com/oauth_redirect.do`.

[Omitted image "zoom_edit_connection_details.png"] Alt text: Generate OAuth Token.

Select Configure and Get OAuth Token.

A confirmation message is displayed that the token is available.[Omitted image "zoom_dex_confirmation_message.png"] Alt text: Confirmation that refresh token is available.

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---
title: Add a Zoom connection
description: Use the information generated during Zoom account configuration to register DEX for Zoom as an OAuth provider and enable the instance to request OAuth 2.0 tokens. Add the Zoom connection in Workflow Studio to perform actions in Zoom.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/add-zoom-connection.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 1
breadcrumb: [Configuring DEX for Zoom, Configure, Digital End-User Experience, IT Operations Management]
---

# Add a Zoom connection

## Before you begin

Role required: admin

## Procedure

1. From your ServiceNow instance, navigate to **Process Automation** &gt; **Workflow Studio**.

2. Select the **Integrations** tab.

3. In the **Search all connections** field, enter `DEX for Zoom`.

\[Omitted image "zoom\_search\_for\_Dex.png"\] Alt text: Searching DEX for Zoom

**Note:** Confirm that the **Outbound** tab is selected.

4. In the **Zoom** card, select **View Details**.

- To configure the default connection and credential alias record that is shipped along with the DEX for Zoom spoke, select **View Details**.
- To manage more than one DEX for Zoom connection record, create a child alias record by selecting **Add Connection**. For more information about using multiple connections, see [Supporting multiple connections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/support-multiple-connections.md).
If you’re configuring the spoke for the first time, select **Configure**. Otherwise, select **Edit**.

5. On the form, fill in the fields.

|Field|Description|
|-----|-----------|
|Connection Name|Name to identify the connection record.|
|Connection URL|Base URL to connect to your Zoom instance. Enter `https://api.zoom.us`.|
|OAuth Entity Name|Name to identify the application registry record.|
|OAuth Client ID|Client ID created during application registration.|
|OAuth Client Secret|Client secret created during application registration.|
|OAuth Redirect URL|OAuth callback endpoint. Enter `https://<instance-name>.service-now.com/oauth_redirect.do`.|

\[Omitted image "zoom\_edit\_connection\_details.png"\] Alt text: Generate OAuth Token.

6. Select **Configure and Get OAuth Token**.

A confirmation message is displayed that the token is available.\[Omitted image "zoom\_dex\_confirmation\_message.png"\] Alt text: Confirmation that refresh token is available.