Zoom call quality metrics on the Details page

---
title: Zoom call quality metrics on the Details page
description: The Details page displays granular call quality metrics for each Zoom call participant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/call-quality-metrics-monitored-by-dex-for-zoom.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [DEX Application and Device Health reference, Reference, Digital End-User Experience, IT Operations Management]
---

# Zoom call quality metrics on the Details page

The **Details** page displays granular call quality metrics for each Zoom call participant.

|Display name|Category|
|------------|--------|
|Meeting ID|Unique identifier for the meeting.|
|Call ID|Unique identifier for the call session.|
|Join time|Date and time when the participant joined the call.|
|Leave time|Date and time when the participant left the call.|
|Call issues|Detected issues during the call \(for example, CPU\).|
|Device type|Type of device used for the call \(for example, Windows, macOS\).|
|Health|Zoom health of the participant \(for example, Good, Warning\).|
|Overall quality|Overall call quality rating \(Good, Fair, Bad, Poor\).|
|Audio quality|Quality rating for audio during the call \(Good, Fair, Bad, Poor\).|
|Video quality|Quality rating for video during the call \(Good, Fair, Bad, Poor\).|
|Screenshare quality|Quality rating of call while screen sharing \(Good, Fair, Bad, Poor\).|
|Connection type|Type of network used during the call \(for example, Wi-Fi, Ethernet, Cellular\).|
|Average latency|Average latency measured during the call in milliseconds.|
|Average packet loss|Average percentage of packet loss during the call.|
|Average jitter|Average jitter measured during the call in milliseconds.|
|Average bitrate|Average bitrate during the call in kilobits per second \(Kbps\).|
|Video resolution|Resolution of the video stream during the call \(for example, 320×180\).|
|Screenshare resolution|Resolution of the screen share during the call \(for example, 1728×1118\).|
|Average frame rate|Average frame rate for video during the call in frames per second \(fps\).|
|Zoom average CPU usage|Average CPU usage by Zoom during the call, shown as a percentage.|
|Location|Geographic location of the participant \(for example, Hyderabad \(IN\)\).|
|Operating system|Operating system used during the call \(for example, Windows, macOS\).|
|Version|Application version used during the call \(for example, 6.4.5.64357\).|
|Microphone|Name and type of microphone device used during the call \(for example, MacBook Pro Microphone\).|
|Speaker|Name and type of speaker device used during the call \(for example, MacBook Pro Speakers\).|
|Camera|Indication of whether the camera was on or off during the call \(true or false\).|
|Screenshare|Indication of whether screen sharing was active during the call \(true or false\).|

**Parent Topic:**[DEX Application and Device Health reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/dex-console-reference.md)