Components installed with DEX Self-service

---
title: Components installed with DEX Self-service
description: Several components are installed with DEX Self-service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/components-installed-with-dex-self-service.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [DEX Self-service reference, Reference, Digital End-User Experience, IT Operations Management]
---

# Components installed with DEX Self-service

Several components are installed with DEX Self-service.

## Device health categories and subcategories

In the Device health check experience, the performance of the device health categories and subcategories is classified as Good, Average, or Poor.

<table id="table_r5k_dz4_fgc"><thead><tr><th>

Category

</th><th>

Subcategory

</th></tr></thead><tbody><tr><td>

Device performance

</td><td>

-   Computer last restart
-   Disk space
-   Battery health

</td></tr><tr><td>

Application performance

</td><td>

-   MS Teams application stability
-   Outlook application stability
-   Zoom application stability

</td></tr><tr><td>

Network health

</td><td>

-   Wifi signal strength
-   VPN connectivity

</td></tr></tbody>
</table>For category configuration information, see [Configure DEX Self-service categories and subcategories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/configuring-dex-self-service-categories.md).

## Issue configurations

DEX Self-service provides the following base system issue configurations mapped to corresponding device health subcategories.

-   Computer restart pending on macOS and Windows device
-   Low disk space on Windows device
-   Low disk space on macOS device
-   MS Teams application crash on Windows device
-   MS Teams application crash on macOS device
-   Outlook application crash on Windows device
-   Outlook application crash on macOS device
-   Poor device battery health on macOS and Windows device
-   Poor WiFi signal on Windows device
-   Poor WiFi signal on macOS device
-   VPN Disconnected in Windows and macOS device
-   Zoom application crash on macOS device
-   Zoom application crash on Windows device

For more information, see [Issue configurations in DEX Self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/issue-config-in-dex-ss.md).

## Device actions

<table id="table_g23_bcp_fgc"><thead><tr><th>

Operating system

</th><th>

Device action

</th></tr></thead><tbody><tr><td>

macOS

</td><td>

**Reinstall application**This device action is available for the following applications:

-   Microsoft Teams
-   Microsoft Outlook
-   Zoom

</td></tr><tr><td>

Windows

</td><td>

**Clear disk space**

</td></tr></tbody>
</table>