Setting up DEX Desktop Assistant

Configure Desktop Assistant so employees can access self-service tools, support channels such as Employee Center and Virtual Agent, and notifications about outages and announcements directly from their desktop.

Configuration overview

You must have the Desktop Assistant administrator [sn_dex_desktop.admin] role to configure Desktop Assistant.

Download and install Desktop Assistant.
Configure Open Authorization details.
Customize Desktop Assistant home page.
Turn notifications on or off.
Enable Virtual Agent or chat.
Map a card to a section or Delete a card from the Desktop Assistant home page.
Add a section to the Desktop Assistant home page or Delete a section from the Desktop Assistant home page.

Note: If you experience issues with Desktop Assistant, troubleshoot them by accessing the logs at these locations:

macOS: Users/[username]/Library/Application Support/desktop_assistant_app/logs
Windows: Users\[username]\AppData\Roaming\desktop_assistant_app\logs

title	Setting up DEX Desktop Assistant
description	Configure Desktop Assistant so employees can access self-service tools, support channels such as Employee Center and Virtual Agent, and notifications about outages and announcements directly from their desktop.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/config-dex-desktop-exp.html
release	australia
product	Digital End-User Experience \(DEX\)
classification	digital-end-user-experience-dex
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	ConfigureDigital End-User ExperienceIT Operations Management