Configuring DEX for Microsoft 365

---
title: Configuring DEX for Microsoft 365
description: DEX for Microsoft 365 is installed automatically when you install Digital End-User Experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/configuring-dex-for-microsoft-365.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-10-24"
reading_time_minutes: 1
breadcrumb: [Configure, Digital End-User Experience, IT Operations Management]
---

# Configuring DEX for Microsoft 365

DEX for Microsoft 365 is installed automatically when you install Digital End-User Experience.

## Configuration overview

1.  Integrate the ServiceNow instance and Microsoft Azure by creating a custom application in the Microsoft Azure portal to authenticate ServiceNow requests. To enable call quality monitoring for Microsoft Teams, do the following:
    -   [Register a custom application in the Microsoft Azure portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/register-a-custom-application-ms-azure-portal.md)
    -   [Configure a connection for DEX for Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/register-dex-for-microsoft-365-as-oauth-pvdr.md)
2.  [Enable application monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/enable-app-monitor.md).

    Enable application monitoring to gain insights into call quality metrics and diagnose issues to enhance performance.