Configure DEX Self-service categories and subcategories

---
title: Configure DEX Self-service categories and subcategories
description: Configure or customize device health categories and subcategories for issue configurations to enable end users in your organization to self-solve device, application, and connectivity issues by using DEX Self-service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/configuring-dex-self-service-categories.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring DEX Self-service, Configure, Digital End-User Experience, IT Operations Management]
---

# Configure DEX Self-service categories and subcategories

Configure or customize device health categories and subcategories for issue configurations to enable end users in your organization to self-solve device, application, and connectivity issues by using DEX Self-service.

## Before you begin

Role required: sn\_dex.admin

## Procedure

1.  Navigate to **All** > **Digital Experience Self-Service** > **Device Health Categories**.

2.  Select **New** to add a category or open an existing category to modify its details.

3.  Enter relevant information in the DEX Self-service category form fields.

    For descriptions of the DEX Self-service category form fields, see [DEX Self-service categories form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/dex-self-service-categories-form.md).

4.  Select **Submit** to add a category or **Update** to modify an existing category.