Configuring Digital End-user Experience Self-service

---
title: Configuring Digital End-user Experience Self-service
description: The DEX Self-service plugin is installed automatically with the Digital End-User Experience application. This plugin provides the Device health check capability, enabling employees to check device health based on configurations set by DEX administrators.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/configuring-dex-self-service.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure, Digital End-User Experience, IT Operations Management]
---

# Configuring Digital End-user Experience Self-service

The DEX Self-service plugin is installed automatically with the Digital End-User Experience application. This plugin provides the Device health check capability, enabling employees to check device health based on configurations set by DEX administrators.

## Configuration overview

1.  [Configuring Digital End-User Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/configure-dex-cf.md)

    DEX Self-service is installed automatically when you install the Digital End-User Experience application.

    **Important:** DEX Self-service is inactive in the base system. To activate DEX Self-service, enable the base system issue configurations. For more information, see [Enable issue configurations for DEX Self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/enable-dex-self-service-issues.md).

2.  [Activate Proactive Engagement resolutions for DEX Self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/activate-proactive-engage-resolutions.md)

    Activate base system Proactive Engagement resolutions to enable end users to self-solve issues using DEX Self-service.

3.  [Enable issue configurations for DEX Self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/enable-dex-self-service-issues.md).

    Enable base system issue configurations for DEX Self-service to enable end users to self-solve issues using the Device health check capability.

4.  [Customize DEX Self-service issue configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/configuring-dex-self-service-issues.md).

    Link issues with device health subcategories and categories and define metrics evaluation criteria and issue resolutions. Based on these configurations, issues and their related resolutions display in DEX Self-service. You can access DEX Self-service through the Employee Center, Desktop Assistant, or ServiceNow Otto Virtual Agent.

5.  [Configure DEX Self-service categories and subcategories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/configuring-dex-self-service-categories.md)

    Configure or customize device health categories and subcategories for issues to enable end users to troubleshoot and resolve issues.

6.  [Configure device actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/configuring-dex-self-service-device-actions.md)

    Configure device actions that end users can initiate from DEX Self-service even when no issues are detected.


## Guided setup

The guided setup experience helps you configure the DEX Self-service on your ServiceNow instance.

This guided setup provides guidance to configure and set up the DEX Self-service experience.

\[Omitted image "gs-dex-ss.png"\] Alt text: Guided setup Getting started with DEX Self-service