Create a check definition for a custom remedial action

task australia Updated Oct 23, 2026 2 min read create-check-def-remedial-actions.md

Create a check definition and link it to the Agent Client Collector (ACC) plugin to enable the ACC agent to run a custom remedial action.

Before you begin

Create an ACC plugin package
Sign and verify the ACC plugin
The signed ACC plugin tar.gz file must be uploaded to the ServiceNow instance. For more information, see Create and edit Agent Client Collector plugins.

Role required: admin

Procedure

Navigate to All > Agent Client Collector > Configurations > Check Definitions.
Select New.
On the form, enter a name for the check definition in the Name field.

For example, custom-script-check.
Select the check type to define how the output is processed after running the check definition.
1. In the Check type field, select the Lookup using list icon [Omitted image "icon-magnifying-glass-blue.png"] Alt text: to navigate to the Check Types page.
2. Always select the DexContentAction check type from the list.
3. Add a timeout script for the remedial action check definition.
  JavaScript
```
var util = new sn_dex.DEXRemedialActionsUtils();util.handleRemedialActionTimeout(request);
```
In the Command field, enter the name of the .rb script included in the ACC plugin package.

For example, custom-script.rb.

Note: For information about creating a check definition with input parameters, see Create a check definition.
From the When to send the check results drop-down list, select when to send check results.
In the Plugins field, integrate the plugins in the ACC plugin package with the check definition.
1. Select the Unlock plugins icon [Omitted image "icon-visible-fields.png"] Alt text:.
2. In the Select target record field, select the Lookup using list icon [Omitted image "icon-magnifying-glass-blue.png"] Alt text: and select the plugin or enter the plugin names.
  
  For example, acc-f-commons and acc-dex-custom.
3. Select the Lock plugins icon [Omitted image "icon-lock-visible-fields.png"] Alt text:.
On the form, fill in the remaining fields.

For a description of the field values, see Agent Client Collector check definition page.
Select Submit.

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---
title: Create a check definition for a custom remedial action
description: Create a check definition and link it to the Agent Client Collector \(ACC\) plugin to enable the ACC agent to run a custom remedial action.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/create-check-def-remedial-actions.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 2
breadcrumb: [Creating a PowerShell remedial action, Creating DEX remedial actions, Configure, Digital End-User Experience, IT Operations Management]
---

# Create a check definition for a custom remedial action

Create a check definition and link it to the Agent Client Collector \(ACC\) plugin to enable the ACC agent to run a custom remedial action.

## Before you begin

-   [Create an ACC plugin package](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/create-acc-plugin-structure.md)
-   [Sign and verify the ACC plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/sign-verify-plugin.md)
-   The signed ACC plugin `tar.gz` file must be uploaded to the ServiceNow instance. For more information, see [Create and edit Agent Client Collector plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/create-edit-assets.md).

Role required: admin

## Procedure

1.  Navigate to **All** &gt; **Agent Client Collector** &gt; **Configurations** &gt; **Check Definitions**.

2.  Select **New**.

3.  On the form, enter a name for the check definition in the **Name** field.

    For example, `custom-script-check`.

4.  Select the check type to define how the output is processed after running the check definition.

    1.  In the **Check type** field, select the Lookup using list icon \[Omitted image "icon-magnifying-glass-blue.png"\] Alt text: to navigate to the Check Types page.

    2.  Always select the `DexContentAction` check type from the list.

    3.  Add a timeout script for the remedial action check definition.

        ```
        var util = new sn_dex.DEXRemedialActionsUtils();
        util.handleRemedialActionTimeout(request);
        ```

5.  In the **Command** field, enter the name of the `.rb` script included in the ACC plugin package.

    For example, `custom-script.rb`.

    **Note:** For information about creating a check definition with input parameters, see [Create a check definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/acc-api-check-def.md).

6.  From the **When to send the check results** drop-down list, select when to send check results.

7.  In the **Plugins** field, integrate the plugins in the ACC plugin package with the check definition.

    1.  Select the Unlock plugins icon \[Omitted image "icon-visible-fields.png"\] Alt text:.

    2.  In the **Select target record** field, select the Lookup using list icon \[Omitted image "icon-magnifying-glass-blue.png"\] Alt text: and select the plugin or enter the plugin names.

        For example, `acc-f-commons` and `acc-dex-custom`.

    3.  Select the Lock plugins icon \[Omitted image "icon-lock-visible-fields.png"\] Alt text:.

8.  On the form, fill in the remaining fields.

    For a description of the field values, see [Agent Client Collector check definition page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/check-definition-form.md).

9.  Select **Submit**.