Create a DEX Self-service issue configuration

---
title: Create a DEX Self-service issue configuration
description: Create issue configurations for DEX Self-service so that users can resolve issues specific to your organization that are not included in the base system resolutions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/create-dex-self-service-issue-configs.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring DEX Self-service, Configure, Digital End-User Experience, IT Operations Management]
---

# Create a DEX Self-service issue configuration

Create issue configurations for DEX Self-service so that users can resolve issues specific to your organization that are not included in the base system resolutions.

## Before you begin

Role required: sn\_dex.admin

## Procedure

1.  Navigate to **All** > **Digital Experience Self-Service** > **Issue Configurations**.

2.  On the DEX self-service issue configurations page, select **New**.

3.  Enter information about the issue, evaluation criteria, and resolution in the issue configuration form fields.

    For descriptions of the issue configuration form fields, see [DEX Self-service issue configuration form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/dex-self-service-issue-config-form.md).

4.  Verify that the issue code in the **Resolution** field is active.

    1.  Select the Lookup using list icon \[Omitted image "icon-magnifying-glass-blue.png"\] Alt text: near the **Resolution** field.

    2.  In the Issue Registry preview pop-up window, confirm that the **Active** check box is selected.

    3.  If the **Active** check box isn’t selected, activate the issue resolution.

        For information about how to activate an issue resolution, see [Activate Proactive Engagement resolutions for DEX Self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/activate-proactive-engage-resolutions.md).

5.  Select **Submit**.