Create an insights report

task australia Updated Sep 10, 2026 1 min read create-insights-report.md

Build and run custom reports to uncover insights across your digital workspace. Use the capability to generate reports on any of the performance metrics on a device or application.

Before you begin

Role required: sn_dex.admin, sn_dex.engineer

Procedure

Navigate to Workspaces > Service Operations Workspace.
In the primary navigation pane, select the DEX Insights icon [Omitted image "icon-insights.png"] Alt text:.
Select the metrics to include in your query.
Filter by Department, Device list, and Operating system.
Select View results.
Select Save, enter a name for the report, and select Save again.

Note: You can save up to 10 custom reports. Delete an existing report that is no longer needed to make space for a new custom report. Select More actions > Delete report.

For more details on the report fields, see Custom insights report form. To reopen a saved report later, see .

Keywords create insights reportinsights reportdex insightscustom reportperformance metrics report

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---
title: Create an insights report
description: Build and run custom reports to uncover insights across your digital workspace. Use the capability to generate reports on any of the performance metrics on a device or application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/create-insights-report.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [create insights report, insights report, dex insights, custom report, performance metrics report]
breadcrumb: [Monitor application performance, Manage employee experience, Digital End-User Experience, IT Operations Management]
---

# Create an insights report

Build and run custom reports to uncover insights across your digital workspace. Use the capability to generate reports on any of the performance metrics on a device or application.

## Before you begin

Role required: sn\_dex.admin, sn\_dex.engineer

## Procedure

1.  Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2.  In the primary navigation pane, select the DEX Insights icon \[Omitted image "icon-insights.png"\] Alt text:.

3.  Select the metrics to include in your query.

4.  Filter by **Department**, **Device list**, and **Operating system**.

5.  Select **View results**.

6.  Select **Save**, enter a name for the report, and select **Save** again.

    **Note:** You can save up to 10 custom reports. Delete an existing report that is no longer needed to make space for a new custom report. Select **More actions** &gt; **Delete report**.

    For more details on the report fields, see [Custom insights report form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/custom-report-form.md). To reopen a saved report later, see .