Create a remedial action

---
title: Create a remedial action
description: Create custom remedial actions from check definitions to resolve endpoint-related issues using Playbook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/create-remedial-action.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 1
breadcrumb: [Creating DEX remedial actions, Configure, Digital End-User Experience, IT Operations Management]
---

# Create a remedial action

Create custom remedial actions from check definitions to resolve endpoint-related issues using Playbook.

## Before you begin

Role required: admin, dex\_admin

**Note:** To learn more about different remedial actions, see [Digital End-User Experience remedial actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/dex-diff-ra.md).

## Procedure

1.  Navigate to **All** > **Workspaces** > **Services Operations Workspace** > **DEX Administration**.

    \[Omitted video\] Description: Create remedial action

2.  Select **Create new** in the Create Remedial Actions section.

3.  Select **Create new** or **Map to an existing remedial action** according to the requirement.

    |Option|Description|
    |------|-----------|
    |**Create net new action**|Select this option to create a new remedial action from a check definition.|
    |**Map to an existing remedial action**|Select this option when a remedial action exists for a particular operating system \(OS\) and you want to map the same action to another OS by selecting a check definition.|

4.  If you're creating a new action, enter a name in the **Remedial action name** field.

5.  If you choose to map to an existing remedial action, select from the existing remedial actions.

6.  Enter a short description.

7.  Select the roles for those who can execute the remedial action.

    This option is available for sn\_dex.engineer and sn\_dex.service\_desk\_user.

8.  Select the origin of remediation.

    This setting indicates where the remedial action should be executed from the device health page or alert details.

9.  Select the **Remedial Action** check box if it’s available for bulk remediation.

10. Select the operating system of the impacted device from the drop-down menu.

11. Select the base check definition for this remedial action and select **Save**.

    **Note:**

    -   Confirm that the selected check definition is applicable for the selected OS.
    -   Depending on the check definition selected, the related check definition parameters are listed.