Define alert criteria
task australia Updated Oct 23, 2026 1 min read define-alert-criteria-event.md
Specify the event alert criteria by choosing the alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.
Before you begin
Role required: sn_dex.admin
Procedure
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In the Alert severity field, select a severity for the alert.
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Define the thresholds for the alert.
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Add another alert severity level by selecting Add another alert severity.
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In the Alert when section, select a time period.
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Under Clear the alert when, define the conditions for when to clear the alert.
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Select Next.
What to do next
For the next step, see Define alert rule name and status.
Keywords event alert criteriaalert severityalert thresholdsevent alert conditions
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--- title: Define alert criteria description: Specify the event alert criteria by choosing the alert severity, defining thresholds, and specifying conditions for when the alert must be triggered. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/define-alert-criteria-event.html release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task last_updated: "2026-10-23" reading_time_minutes: 1 keywords: [event alert criteria, alert severity, alert thresholds, event alert conditions] breadcrumb: [Creating an event rule, Managing alert rules, Configure, Digital End-User Experience, IT Operations Management] --- # Define alert criteria Specify the event alert criteria by choosing the alert severity, defining thresholds, and specifying conditions for when the alert must be triggered. ## Before you begin Role required: sn\_dex.admin ## Procedure 1. In the **Alert severity** field, select a severity for the alert. 2. Define the thresholds for the alert. 3. Add another alert severity level by selecting **Add another alert severity**. 4. In the Alert when section, select a time period. 5. Under **Clear the alert when**, define the conditions for when to clear the alert. 6. Select **Next**. ## What to do next For the next step, see [Define alert rule name and status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/define-alert-name-state.md).
| title | Define alert criteria |
| description | Specify the event alert criteria by choosing the alert severity, defining thresholds, and specifying conditions for when the alert must be triggered. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/define-alert-criteria-event.html |
| release | australia |
| product | Digital End-User Experience \(DEX\) |
| classification | digital-end-user-experience-dex |
| topic_type | task |
| last_updated | 2026-10-23 |
| reading_time_minutes | 1 |
| keywords | event alert criteriaalert severityalert thresholdsevent alert conditions |
| breadcrumb | Creating an event ruleManaging alert rulesConfigureDigital End-User ExperienceIT Operations Management |