Digital End-User Experience

---
title: Digital End-User Experience
description: ServiceNow Digital End-User Experience \(DEX\) application provides end-to-end visibility into the health of applications, networks, and end-user devices. IT teams can detect issues, remediate them, and help employees resolve issues independently.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/dex-landing-cf.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [digital end-user experience, dex, application monitoring, application and device health, network monitoring, end-user experience, employee self-service, proactive issue detection, remediation, dex score, proactive engagement, desktop assistant, agentic ai, agentic workflows, it operations]
audience: [administrator, user]
breadcrumb: [IT Operations Management]
---

# Digital End-User Experience

ServiceNow® Digital End-User Experience \(DEX\) application provides end-to-end visibility into the health of applications, networks, and end-user devices. IT teams can detect issues, remediate them, and help employees resolve issues independently.

\[Omitted video\] Description: DEX overview

This video introduces Digital End-User Experience and shows how IT teams monitor end-user experience, diagnose issues, and drive remediation across applications, devices, and networks.

## Get started

<table id="table_dex_landing_nav" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn how DEX monitors applications, devices, and networks to improve end-user experience.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/explore-dex-cf.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Install and set up DEX and its components, including Application and Device Health, Desktop Assistant, integrations, and self-service.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/configure-dex-cf.md)

</td><td>

[Administer\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Manage user access, agent policies, and usage metrics for DEX.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/administer-dex.md)

</td></tr><tr><td>

[Manage employee experience\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Monitor application, device, and network performance, diagnose issues, and execute remedial actions to improve employee experience.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/manage-employee-experience.md)

</td><td>

[Use DEX AI capabilities\[Omitted image "bus-ai-otto.svg"\] Alt text:Use DEX AI capabilities to resolve device and application issues.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/dex-agentic-workflows.md)

</td><td>

[Engage proactively\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Use Proactive Engagement to detect digital experience issues and help employees self-solve on a day-to-day basis.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/using-proactive-engagement.md)

</td></tr><tr><td>

[Track experience with Digital Experience Score​\[Omitted image "bus-learn.svg"\] Alt text:Track the digital experience of your employees through metrics, sentiment, and service desk data with the Digital Experience Score​ dashboard.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/dexscr-using-dex-score.md)

</td><td>

[Solve digital experience issues\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Use Desktop Assistant and Digital End-user Experience Self-service to check device health and resolve device issues as an employee.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/solve-digital-experience-issues.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Look up forms, cards, tables, properties, and other reference details for DEX and its components.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/reference-dex.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Contact Now Support](https://support.servicenow.com/now?draw=case) for support cases and knowledge base articles.
-   [Visit the DEX community](https://www.servicenow.com/community/digital-end-user-experience/ct-p/digital-end-user-experience) to ask questions and share solutions with other DEX customers.