DEX policies for persistent VDIs
DEX policies for Windows persistent Virtual Desktop Infrastructures (VDIs) define the check instances, frequencies, and parameters for application, network, and device monitoring.
Policies for Windows persistent VDIs — Application
DEX provides the following policies for persistent VDI applications.
|
Check instance |
Description |
Frequency |
Historical or latest |
Check instance parameters* |
|---|---|---|---|---|
|
os.win.check-app-historical |
Collects the application metrics on the persistent VDI Windows device and sends the metric data to MetricBase. |
5 minutes |
Historical |
cpu_usage, memory_usage, uptime, last_access_time, crashes, io_usage_read, io_usage_write, is_running, freezes, zscaler_service_status |
|
os.win.check-app-sccm-latest |
Collects application-specific metrics for the Microsoft System Center Configuration Manager app on the persistent VDI Windows device. |
24 hours |
Latest |
Not applicable |
|
Important: * DEX Windows Apps Metrics with the uptime check instance parameter only runs with the Local System account. | ||||
Note: These policies have the following limitations:
- A tracert command is used to get the network path.
- ANE doesn't work for path in the domain URL. Example: <domain>/<path>
DEX provides the following policies for persistent VDIs applications.
| Check instance | Description | Frequency | Historical or latest | Check instance parameters |
|---|---|---|---|---|
| os.win.check-app-dom-network-historical | Collects Windows installed apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to MetricBase and the ServiceNow instance. | 10 minutes | Historical | domain_network_details |
| os.win.check-web-app-dom-net-historical | Collects Windows web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to MetricBase and the ServiceNow instance. | 10 minutes | Historical | domain_network_details |
Policies for Windows persistent VDIs — Device
DEX provides the following policies for persistent VDI devices.
|
Check instance |
Description |
Frequency |
Historical or latest |
Check instance parameters* |
|---|---|---|---|---|
|
os.win.check-system-metrics-latest |
Collects Windows device metrics and sends the metric data to the ServiceNow instance. |
24 hours |
Latest |
uptime, logged_in, antivirus_enabled, firewall_enabled, disk_details, device_details, battery_details, bsod_details, cpu_details, os_details, power_plan, stability_index, pending_updates, network_details, bitlocker_details, user_profiles, antimalware_details, hard_drive_status, peripheral_devices_details, device_events, last_access_time, os_setup_details, cpu_usage, memory_details, bios_details, network_connection_profiles, network_adapter_details, boot_details, reboot_details |
|
Important: * DEX Windows Device Metrics with the following check instance parameters runs only with a Local System account: bitlocker_details, last_access_time, pending_updates, user_profiles. | ||||
|
os.win.check-system-metrics-historical |
Collects Windows device metrics and sends the metric data to MetricBase. |
30 minutes |
Historical |
network_connection_profiles |
|
os.win.check-system-metrics-historical |
Collects Windows device metrics and sends the metric data to MetricBase. |
5 minutes |
Historical |
disk_usage, disk_available, io_usage_write, io_usage_read, memory_details, cpu_usage, battery_charge_percentage, energy_consumption, wifi_transmit_rate, wifi_receive_rate, wifi_signal_strength, uptime, disk_details, cpu_performance_details, crashes, power_consumption, gpu_usage, gpu_vram_usage |
|
os.win.check-process-data |
Collects data for running Windows processes and sends the data to the ServiceNow instance. |
24 hours |
Not applicable |
Not applicable |
|
os.win.check-sys-compliance-historical |
Collects Windows device metrics and sends the metric data to the ServiceNow instance. |
5 minutes |
Historical |
Not applicable |
|
os.win.check-sys-compliance-latest |
Collects Windows device metrics and sends the metric data to the ServiceNow instance. |
24 hours |
Latest |
Not applicable |
|
os.win.check-system-executables-latest |
Collects all the executables present on all volumes of a Windows device. |
24 hours |
Latest |
config_file_read |
|
os.win.check-system-registry-latest |
Gets registry data on a Windows device. |
24 hours |
Latest |
config_file_read |
--- title: DEX policies for persistent VDIs description: DEX policies for Windows persistent Virtual Desktop Infrastructures \(VDIs\) define the check instances, frequencies, and parameters for application, network, and device monitoring. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/dex-policies-persistent-vdis.html release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [DEX Content Playbook reference, Reference, Digital End-User Experience, IT Operations Management] --- # DEX policies for persistent VDIs DEX policies for Windows persistent Virtual Desktop Infrastructures \(VDIs\) define the check instances, frequencies, and parameters for application, network, and device monitoring. ## Policies for Windows persistent VDIs — Application DEX provides the following policies for persistent VDI applications. <table id="table_hxg_t1b_bxb"><thead><tr><th> Check instance </th><th> Description </th><th> Frequency </th><th> Historical or latest </th><th> Check instance parameters\* </th></tr></thead><tbody><tr><td> os.win.check-app-historical </td><td> Collects the application metrics on the persistent VDI Windows device and sends the metric data to MetricBase. </td><td> 5 minutes </td><td> Historical </td><td> cpu\_usage, memory\_usage, uptime, last\_access\_time, crashes, io\_usage\_read, io\_usage\_write, is\_running, freezes, zscaler\_service\_status </td></tr><tr><td> os.win.check-app-sccm-latest </td><td> Collects application-specific metrics for the Microsoft System Center Configuration Manager app on the persistent VDI Windows device. </td><td> 24 hours </td><td> Latest </td><td> Not applicable </td></tr><tr><td colspan="5"> **Important:** \* DEX Windows Apps Metrics with the uptime check instance parameter only runs with the Local System account. </td></tr></tbody> </table>## Policies for Windows persistent VDIs — Application Network Experience **Note:** These policies have the following limitations: - A tracert command is used to get the network path. - ANE doesn't work for path in the domain URL. Example: <domain>/<path> DEX provides the following policies for persistent VDIs applications. |Check instance|Description|Frequency|Historical or latest|Check instance parameters| |--------------|-----------|---------|--------------------|-------------------------| |os.win.check-app-dom-network-historical|Collects Windows installed apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to MetricBase and the ServiceNow instance.|10 minutes|Historical|domain\_network\_details| |os.win.check-web-app-dom-net-historical|Collects Windows web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to MetricBase and the ServiceNow instance.|10 minutes|Historical|domain\_network\_details| ## Policies for Windows persistent VDIs — Device DEX provides the following policies for persistent VDI devices. <table id="table_cj5_4yd_1fc"><thead><tr><th> Check instance </th><th> Description </th><th> Frequency </th><th> Historical or latest </th><th> Check instance parameters\* </th></tr></thead><tbody><tr><td> os.win.check-system-metrics-latest </td><td> Collects Windows device metrics and sends the metric data to the ServiceNow instance. </td><td> 24 hours </td><td> Latest </td><td> uptime, logged\_in, antivirus\_enabled, firewall\_enabled, disk\_details, device\_details, battery\_details, bsod\_details, cpu\_details, os\_details, power\_plan, stability\_index, pending\_updates, network\_details, bitlocker\_details, user\_profiles, antimalware\_details, hard\_drive\_status, peripheral\_devices\_details, device\_events, last\_access\_time, os\_setup\_details, cpu\_usage, memory\_details, bios\_details, network\_connection\_profiles, network\_adapter\_details, boot\_details, reboot\_details </td></tr><tr><td colspan="5"> **Important:** \* DEX Windows Device Metrics with the following check instance parameters runs only with a Local System account: bitlocker\_details, last\_access\_time, pending\_updates, user\_profiles. </td></tr><tr><td> os.win.check-system-metrics-historical </td><td> Collects Windows device metrics and sends the metric data to MetricBase. </td><td> 30 minutes </td><td> Historical </td><td> network\_connection\_profiles </td></tr><tr><td> os.win.check-system-metrics-historical </td><td> Collects Windows device metrics and sends the metric data to MetricBase. </td><td> 5 minutes </td><td> Historical </td><td> disk\_usage, disk\_available, io\_usage\_write, io\_usage\_read, memory\_details, cpu\_usage, battery\_charge\_percentage, energy\_consumption, wifi\_transmit\_rate, wifi\_receive\_rate, wifi\_signal\_strength, uptime, disk\_details, cpu\_performance\_details, crashes, power\_consumption, gpu\_usage, gpu\_vram\_usage </td></tr><tr><td> os.win.check-process-data </td><td> Collects data for running Windows processes and sends the data to the ServiceNow instance. </td><td> 24 hours </td><td> Not applicable </td><td> Not applicable </td></tr><tr><td> os.win.check-sys-compliance-historical </td><td> Collects Windows device metrics and sends the metric data to the ServiceNow instance. </td><td> 5 minutes </td><td> Historical </td><td> Not applicable </td></tr><tr><td> os.win.check-sys-compliance-latest </td><td> Collects Windows device metrics and sends the metric data to the ServiceNow instance. </td><td> 24 hours </td><td> Latest </td><td> Not applicable </td></tr><tr><td> os.win.check-system-executables-latest </td><td> Collects all the executables present on all volumes of a Windows device. </td><td> 24 hours </td><td> Latest </td><td> config\_file\_read </td></tr><tr><td> os.win.check-system-registry-latest </td><td> Gets registry data on a Windows device. </td><td> 24 hours </td><td> Latest </td><td> config\_file\_read </td></tr></tbody> </table>
| title | DEX policies for persistent VDIs |
| description | DEX policies for Windows persistent Virtual Desktop Infrastructures \(VDIs\) define the check instances, frequencies, and parameters for application, network, and device monitoring. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/dex-policies-persistent-vdis.html |
| release | australia |
| product | Digital End-User Experience \(DEX\) |
| classification | digital-end-user-experience-dex |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | DEX Content Playbook referenceReferenceDigital End-User ExperienceIT Operations Management |