Creating DEX remedial actions

Create and manage your custom remedial actions from Check Definitions.

Along with the prebuilt actions, you can create custom remedial actions from Check Definitions. Custom actions enable you to extend DEX remediation capabilities to address issues that are specific to your environment.

To create and manage custom remedial actions, see:

Create a remedial action
Creating PowerShell script-based remedial actions
Monitor or cancel remedial actions in DEX device page Playbook

Many remedial actions require the Local System account on the end-user device to perform changes that the standard DEX agent account can't. Configure the Local System account requirement as part of agent policy setup before deploying remedial actions to managed devices.

title	Creating DEX remedial actions
description	Create and manage your custom remedial actions from Check Definitions.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/dex-remedial-actions.html
release	australia
product	Digital End-User Experience \(DEX\)
classification	digital-end-user-experience-dex
topic_type	concept
last_updated	2026-10-23
reading_time_minutes	1
breadcrumb	ConfigureDigital End-User ExperienceIT Operations Management