Turn off application monitoring

task australia Updated Oct 23, 2026 1 min read disable-app-monitor.md
Raw file servicenow.com

Turn off monitoring for an application in situations where monitoring is causing performance issues or interfering with the functionality of the application.

Before you begin

Confirm that the DEX plugin (sn_dex) is installed.

Role required: sn_dex.admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. In the primary navigation pane, select the DEX Administration icon ([Omitted image "icon-administration.png"] Alt text:).

  3. On the Application management card, select Configure applications.

    The list of monitored applications appears.

  4. Select the check box next to the application for which you want to turn off monitoring.

  5. Select Turn off metrics monitoring in the Actions drop-down list.

    The monitoring of the application is turned off.

Keywords disable monitoringstop monitoringturn off metrics monitoringdisable application monitoring
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