Enable application monitoring

task australia Updated Oct 23, 2026 1 min read enable-app-monitor.md

Turn on application monitoring to track performance metrics, diagnose issues, and address potential bottlenecks or failures before they affect users.

Before you begin

Confirm that the DEX plugin (sn_dex) is installed.

Role required: sn_dex.admin

Procedure

Navigate to Workspaces > Service Operations Workspace.
In the primary navigation pane, select the DEX Administration icon ([Omitted image "icon-administration.png"] Alt text:).
On the Application management card, select Configure applications.

The list of monitored applications appears.
Select the name of the application for which you want to enable monitoring.

To enable monitoring for more than one application, you can select the check boxes next to the applications and select Turn on metrics monitoring under Actions.
If you're monitoring Microsoft Configuration Manager (MCM), Microsoft Teams, or DEX for Zoom, include Advanced monitoring by selecting MCM - Only choose this option for MCM or Microsoft Teams from the drop-down list.

Note:
- For more information about MCM monitoring, see Advanced app metrics page.
- For more information about Microsoft Teams call quality, see Monitor Microsoft Teams call quality.
- For more information about Zoom call monitoring, see Monitor Zoom call quality using DEX.
Select Save.

Keywords turn on monitoringmcm monitoringteams call qualityzoom monitoringturn on metrics monitoringadvanced monitoring

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---
title: Enable application monitoring
description: Turn on application monitoring to track performance metrics, diagnose issues, and address potential bottlenecks or failures before they affect users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/enable-app-monitor.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 1
keywords: [turn on monitoring, mcm monitoring, teams call quality, zoom monitoring, turn on metrics monitoring, advanced monitoring]
breadcrumb: [Application monitoring setup, Configure, Digital End-User Experience, IT Operations Management]
---

# Enable application monitoring

Turn on application monitoring to track performance metrics, diagnose issues, and address potential bottlenecks or failures before they affect users.

## Before you begin

Confirm that the DEX plugin \(sn\_dex\) is installed.

Role required: sn\_dex.admin

## Procedure

1.  Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2.  In the primary navigation pane, select the DEX Administration icon \(\[Omitted image "icon-administration.png"\] Alt text:\).

3.  On the Application management card, select **Configure applications**.

    The list of monitored applications appears.

4.  Select the name of the application for which you want to enable monitoring.

    To enable monitoring for more than one application, you can select the check boxes next to the applications and select **Turn on metrics monitoring** under **Actions**.

5.  If you're monitoring Microsoft Configuration Manager \(MCM\), Microsoft Teams, or DEX for Zoom, include **Advanced monitoring** by selecting **MCM - Only choose this option for MCM** or **Microsoft Teams** from the drop-down list.

    **Note:**

    -   For more information about MCM monitoring, see [Advanced app metrics page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/adanced-app-metrics-page.md).
    -   For more information about Microsoft Teams call quality, see [Monitor Microsoft Teams call quality](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/monitor-teams-call-quality.md).
    -   For more information about Zoom call monitoring, see [Monitor Zoom call quality using DEX](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/monitor-zoom-call-quality-using-dex.md).
6.  Select **Save**.