Installed application Overview page

reference australia Updated Sep 10, 2026 1 min read installed-application-overview-form.md

The Overview page for an installed application provides information on active alerts, active incidents, currently impacted devices, and the mean time to resolve incidents. Tracking the total active incidents can help you to monitor and manage the overall health of the application.

Field	Description
Active alerts	Number of ongoing notifications or warnings related to the performance of DEX. These alerts might include issues with system availability, network connectivity, security threats, or other potential disruptions to business operations.
Active incidents	Number of ongoing issues or problems reported by users. These incidents might include issues with hardware or software, slow system performance, or other technical problems that are affecting their ability to work efficiently.
Current impacted devices	Total number of devices impacted due to the application service or performance failure with open alert created.
Active alerts and incidents last 7 days	Patterns in the type of incidents and alerts that are reported in a particular context over the last 7 days.
Average MTTR incidents, all time	Mean time to resolve (MTTR) incidents created for this application.
Application versions	Total number of devices per version of the application.Note: You can navigate to all devices page that displays specific application version page by selecting the bar chart.

**Note:** The Active Alerts and Incidents bar chart shows the application version distribution.

Parent Topic:Applications list

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---
title: Installed application Overview page
description: The Overview page for an installed application provides information on active alerts, active incidents, currently impacted devices, and the mean time to resolve incidents. Tracking the total active incidents can help you to monitor and manage the overall health of the application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/installed-application-overview-form.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Applications list, DEX Application and Device Health reference, Reference, Digital End-User Experience, IT Operations Management]
---

# Installed application Overview page

The Overview page for an installed application provides information on active alerts, active incidents, currently impacted devices, and the mean time to resolve incidents. Tracking the total active incidents can help you to monitor and manage the overall health of the application.

<table id="table_izd_ksn_ddc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Active alerts

</td><td>

Number of ongoing notifications or warnings related to the performance of DEX. These alerts might include issues with system availability, network connectivity, security threats, or other potential disruptions to business operations.

</td></tr><tr><td>

Active incidents

</td><td>

Number of ongoing issues or problems reported by users. These incidents might include issues with hardware or software, slow system performance, or other technical problems that are affecting their ability to work efficiently.

</td></tr><tr><td>

Current impacted devices

</td><td>

Total number of devices impacted due to the application service or performance failure with open alert created.

</td></tr><tr><td>

Active alerts and incidents last 7 days

</td><td>

Patterns in the type of incidents and alerts that are reported in a particular context over the last 7 days.

</td></tr><tr><td>

Average MTTR incidents, all time

</td><td>

Mean time to resolve \(MTTR\) incidents created for this application.

</td></tr><tr><td>

Application versions

</td><td>

Total number of devices per version of the application.**Note:** You can navigate to all devices page that displays specific application version page by selecting the bar chart.

</td></tr></tbody>
</table>**Note:** The Active Alerts and Incidents bar chart shows the application version distribution.

**Parent Topic:**[Applications list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/application-form.md)