Issue configurations in DEX Self-service

---
title: Issue configurations in DEX Self-service
description: DEX Self-service provides base system issue configurations that detect common device and application issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/issue-config-in-dex-ss.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [DEX Self-service reference, Reference, Digital End-User Experience, IT Operations Management]
---

# Issue configurations in DEX Self-service

DEX Self-service provides base system issue configurations that detect common device and application issues.

Base system issue configurations are inactive by default. To enable them, see [Enable issue configurations for DEX Self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/enable-dex-self-service-issues.md).

<table id="table_jzl_ytb_1fc"><tbody><tr><td>

**Issue Configuration**

</td><td>

**Category**

</td><td>

**Subcategory**

</td><td>

**Enabled in EC self-service**

</td><td>

**Enabled in DEX now assist topic**

</td><td>

**Device OS**

</td><td>

**Evaluation metrics**

</td><td>

**Issue description**

</td><td>

**Resolution**

</td></tr><tr><td>

Computer restart pending

</td><td>

Device performance

</td><td>

Computer last restart

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Both

</td><td>

Device up time

</td><td>

Your computer hasn’t been restarted for a while that can lead to degraded system performance.

</td><td>

Provides a self-help instruction notifying you to reboot your device.

</td></tr><tr><td>

Low disk space

</td><td>

Device performance

</td><td>

Disk space

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Windows

</td><td>

Disk usage

</td><td>

Your device is running low on disk space, which can affect its performance. Select the fix to clear temporary and cache files without causing any impact to your work.

</td><td>

Provides a remedial action button that resolves the issue by freeing up disk space through Windows Disk Cleanup.

</td></tr><tr><td>

Low disk space

</td><td>

Device performance

</td><td>

Disk space

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Mac

</td><td>

Disk usage

</td><td>

Your device is running low on disk space, which can affect its performance.

</td><td>

Provides the user with self-help instructions to free up disk space.

</td></tr><tr><td>

MS Teams application crash

</td><td>

Application performance

</td><td>

MS Teams application stability

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Windows

</td><td>

Application crashes

</td><td>

MS Teams application has crashed multiple times on your device. Here are the instructions to resolve this issue.

</td><td>

Provides self-help instructions to resolve recurring Microsoft Teams crashes due to outdated or incompatible application version, high CPU consumption, or similar issues.

</td></tr><tr><td>

MS Teams application crash

</td><td>

Application performance

</td><td>

MS Teams application stability

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Mac

</td><td>

Application crashes

</td><td>

MS Teams application has crashed multiple times on your device. Select the fix to reinstall MS Teams application.

</td><td>

Provides a remedial action button to reinstall Microsoft Teams to resolve recurring application crash.

</td></tr><tr><td>

Outlook application crash

</td><td>

Application performance

</td><td>

Outlook application stability

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Windows

</td><td>

Application crashes

</td><td>

Outlook application has crashed multiple times on your device. Here are the instructions to resolve this issue.

</td><td>

Provides self-help instructions to resolve recurring crash of Microsoft Outlook.

</td></tr><tr><td>

Outlook application crash

</td><td>

Application performance

</td><td>

Outlook application stability

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Mac

</td><td>

Application crashes

</td><td>

Outlook application has crashed multiple times on your device. Select the fix to reinstall Outlook application.

</td><td>

Provides a remedial action button to reinstall Microsoft Outlook to resolve recurring application crash.

</td></tr><tr><td>

Poor device battery health

</td><td>

Device performance

</td><td>

Battery health

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Both

</td><td>

Battery health

</td><td>

Poor battery performance due to a deteriorated battery. Select 'Replace battery' to raise a battery replacement request.

</td><td>

Provides an option to raise a battery replacement catalog request.

</td></tr><tr><td>

Poor WiFi signal

</td><td>

Network stability

</td><td>

Wifi signal strength

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Mac

</td><td>

Wifi RSSI

</td><td>

Poor Wifi signal strength can cause poor browsing experience or lags in online meetings.

</td><td>

Provides a self-help instruction by notifying the user to move closer to the router or switch to wired connection for better signal strength.

</td></tr><tr><td>

Poor WiFi signal

</td><td>

Network stability

</td><td>

Wifi signal strength

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Windows

</td><td>

Wifi signal strength

</td><td>

Poor Wifi signal strength can cause poor browsing experience or lags in online meetings.

</td><td>

Notifies the user to move closer to the router or switch to a wired connection for better signal strength.

</td></tr><tr><td>

VPN disconnected

</td><td>

Network stability

</td><td>

VPN connectivity

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Both

</td><td>

Device VPN status

</td><td>

Stay connected to Zscaler to confirm secure access to organization resources and maintain security compliance.

</td><td>

Notify the user to move closer to the router or switch to wired connection for better signal strength.

</td></tr><tr><td>

Zoom application crash

</td><td>

Application performance

</td><td>

Zoom application stability

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Mac

</td><td>

Application crashes

</td><td>

Zoom application has crashed multiple times on your device. Select the fix to reinstall Zoom application.

</td><td>

Provides the Reinstall Zoom remedial action to resolve recurring application crashes caused by outdated or incompatible application version, high CPU consumption, or similar issues.

</td></tr><tr><td>

Zoom application crash

</td><td>

Application performance

</td><td>

Zoom application stability

</td><td>

FALSE

</td><td>

FALSE

</td><td>

Windows

</td><td>

Application crashes

</td><td>

Zoom application has crashed multiple times on your device. Here are the instructions to resolve this issue.

</td><td>

Provides self-help instructions to resolve recurring Zoom application crashes due to outdated or incompatible application version, high CPU consumption, or similar issues.

</td></tr></tbody>
</table>