Limitations in Proactive Engagement

---
title: Limitations in Proactive Engagement
description: Some limitations apply when you create a metric rule and select a remedial action in Proactive Engagement.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/limitations-proactive-engagement.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Reference, Digital End-User Experience, IT Operations Management]
---

# Limitations in Proactive Engagement

Some limitations apply when you create a metric rule and select a remedial action in Proactive Engagement.

Limitations in Proactive Engagement:

-   Remedial action resolution type cannot be used if the remedial actions require any runtime parameters.
-   Actionable notifications for LLM are supported starting with the Xanadu release. In the Vancouver release, the portal with NLU receives notifications.