Manage remedial actions in DEX incident investigation Playbook

---
title: Manage remedial actions in DEX incident investigation Playbook
description: View past and current remedial actions in the Playbooks panel. Monitor or cancel actions run from the Suggested resolutions or Action library on a DEX incident investigation page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/manage-incident-remedial-actions-playbook.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Playbook for remedial actions in incident investigation, Incident diagnostics, suggested resolutions, and remedial actions, Manage employee experience, Digital End-User Experience, IT Operations Management]
---

# Manage remedial actions in DEX incident investigation Playbook

View past and current remedial actions in the Playbooks panel. Monitor or cancel actions run from the Suggested resolutions or Action library on a DEX incident investigation page.

## Before you begin

Role required: sn\_dex.service\_desk\_user, sn\_dex.engineer

## About this task

You can monitor only current and past remedial actions and cancel ongoing actions run from the Suggested resolutions or Action library within the incident record.

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the List icon \[Omitted image "icon-list.png"\] Alt text: from the navigation pane and navigate to the incidents list from the Incidents section.

3.  Open the incident record for a DEX monitored device and select the **Investigation** tab.

4.  Select the Playbook icon \[Omitted image "icon-playbook.png"\] Alt text: from the contextual side panel.

5.  Expand the device name accordion to view current actions.

6.  Monitor actions with the status of New or In Progress by selecting **View Playbook** on the action card.

7.  Cancel an ongoing action by selecting **Cancel** on the action card.

8.  View the history of past remedial actions with the status of Completed, Canceled, or Failed.

    1.  Select the History icon \[Omitted image "icon-playbooks-history.png"\] Alt text: in the **Playbooks** panel.

    2.  Expand the device name accordion.

    3.  Track stages of past actions by selecting **View Playbook** on an action card.