Microsoft Teams call quality monitoring

concept australia Updated Sep 10, 2026 1 min read microsoft-teams-call-quality-monitoring-overview.md

Analyze user‑level call performance for Microsoft Teams. View call quality, network metrics such as jitter and packet loss, and session details to identify and fix communication issues.

Microsoft Teams call quality monitoring overview video

[Omitted video] Description: Microsoft Teams call quality overview video

Benefits of monitoring Microsoft Teams call quality

DEX advanced monitoring for Microsoft Teams call quality provides the following benefits:

Quickly identify and troubleshoot issues that impact audio, video, and meeting performance to support consistent, high‑quality communication.
Access historical call analytics to pinpoint network, device, or configuration problems without lengthy investigation cycles.
Detect patterns or recurring issues early, such as poor Wi‑Fi coverage or bandwidth constraints, and take corrective action before they affect a wide user base.
Use call quality data to assess network performance and make informed decisions about bandwidth planning, and routing.
Help maintain Microsoft Teams performance across locations by monitoring packet loss, jitter, latency, and device health.
Gain actionable insights through dashboards and reports, enabling IT teams to validate improvements and track organizational communication health.
Reduce help desk tickets related to meeting and calling issues by proactively resolving root causes.

To monitor Microsoft Teams call quality, see Monitor Microsoft Teams call quality.

37 lines · 2.4 KB Wrap lines

---
title: Microsoft Teams call quality monitoring
description: Analyze user‑level call performance for Microsoft Teams. View call quality, network metrics such as jitter and packet loss, and session details to identify and fix communication issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/microsoft-teams-call-quality-monitoring-overview.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Monitor application performance, Manage employee experience, Digital End-User Experience, IT Operations Management]
---

# Microsoft Teams call quality monitoring

Analyze user‑level call performance for Microsoft Teams. View call quality, network metrics such as jitter and packet loss, and session details to identify and fix communication issues.

## Microsoft Teams call quality monitoring overview video

\[Omitted video\] Description: Microsoft Teams call quality overview video

## Benefits of monitoring Microsoft Teams call quality

DEX advanced monitoring for Microsoft Teams call quality provides the following benefits:

-   Quickly identify and troubleshoot issues that impact audio, video, and meeting performance to support consistent, high‑quality communication.
-   Access historical call analytics to pinpoint network, device, or configuration problems without lengthy investigation cycles.
-   Detect patterns or recurring issues early, such as poor Wi‑Fi coverage or bandwidth constraints, and take corrective action before they affect a wide user base.
-   Use call quality data to assess network performance and make informed decisions about bandwidth planning, and routing.
-   Help maintain Microsoft Teams performance across locations by monitoring packet loss, jitter, latency, and device health.
-   Gain actionable insights through dashboards and reports, enabling IT teams to validate improvements and track organizational communication health.
-   Reduce help desk tickets related to meeting and calling issues by proactively resolving root causes.

To monitor Microsoft Teams call quality, see [Monitor Microsoft Teams call quality](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/monitor-teams-call-quality.md).