Monitoring application performance

You can track the health and performance of your organization's applications, devices, networks, and communication tools from the Service Operations Workspace. You can also detect deviations with metric rules and review agent policy coverage and system compliance.

Digital End-User Experience (DEX) provides proactive visibility into your organization's end-user experience and helps you diagnose issues. You do this work from the Service Operations Workspace, using features such as application and user navigation and trend analysis to identify the root cause of an issue. For information about opening the workspace, see Open DEX Application and Device Health. For an overview of the landing page you see when you open it, including the Employee experience overview section and the devices world map, see Landing page.

What you can monitor

The DEX Workspace lets you monitor across these areas:

System performance

Track CPU, memory, disk, and I/O metrics to help prevent application bottlenecks and verify resource availability. See Monitor system performance.
User applications and network

Monitor an app's network from a selected device to spot issues early, review connection details, and inspect app connection stability, connection path, and live hops. See Monitor your user apps network.
Installed and web application metrics

View CPU and memory usage for installed applications and metrics such as users, sessions, response time, page load time, and availability for web applications. See View metrics of an installed application and View metrics of a web application.
Application identity information

Look up the URLs for the applications DEX tracks. See View the domain or URL for a web application.
Device Action Library

From a selected device, view the services and actions available for that device in the Digital End-User Experience Action Library. See View actions in the Digital End-User Experience Action Library.
Agent policies and system compliance

Review the agent policies used during check runs on associated CIs, and check whether devices adhere to your organization's application and policy compliance rules. See View agent policies and View system compliance.
Communication tools

Monitor Microsoft Configuration Manager (MCM) client health, Microsoft Teams call quality, Zoom call quality, and Zoom room performance. See MCM monitoring, Microsoft Teams call quality monitoring, Zoom call quality monitoring, and View Zoom room metrics.

Metric rules and alerts

Metric rules set the criteria and thresholds that trigger alerts when performance metrics deviate from expected values. A set of preconfigured metric rules is available with the base system, but they remain inactive on installation. For details about how metric rules surface in the monitoring workflow, see Using alert rules for Digital End-User Experience.

Custom insights reports

Build custom reports on any performance metric collected on a device or application, filter by department, device list, or operating system, and save the report for repeat analysis. See Create an insights report.

title	Monitoring application performance
description	You can track the health and performance of your organization's applications, devices, networks, and communication tools from the Service Operations Workspace. You can also detect deviations with metric rules and review agent policy coverage and system compliance.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/monitoring-application-performance.html
release	australia
product	Digital End-User Experience \(DEX\)
classification	digital-end-user-experience-dex
topic_type	concept
last_updated	2026-10-22
reading_time_minutes	4
keywords	monitor application performancedex workspacedevice healthnetwork monitoringcall quality monitoringmetric rules
breadcrumb	Manage employee experienceDigital End-User ExperienceIT Operations Management