Non-persistent VDI monitoring configuration

---
title: Non-persistent VDI monitoring configuration
description: You can monitor non-persistent virtual desktop infrastructures \(VDIs\) with Digital End-User Experience \(DEX\) so your organization can track performance issues and troubleshoot device and application performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/monitoring-np-vdis.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-10-23"
reading_time_minutes: 2
keywords: [non-persistent vdi, vdi monitoring, agent client collector, acc, golden image, logon script, logoff script, vmware, persistent storage, certificate registration, desktop session monitoring]
audience: administrator
breadcrumb: [Configure, Digital End-User Experience, IT Operations Management]
---

# Non-persistent VDI monitoring configuration

You can monitor non-persistent virtual desktop infrastructures \(VDIs\) with Digital End-User Experience \(DEX\) so your organization can track performance issues and troubleshoot device and application performance.

Non-persistent VDIs provide end users with a fresh desktop environment each time they log in. VDIs are a common choice for organizations requiring standardized and secure desktops, such as those in healthcare, education, or customer support.

**Note:** DEX supports monitoring non-persistent VDIs on VMware. Multi-user sessions aren't supported.

## Benefits of monitoring non-persistent VDIs

Monitoring non-persistent VDIs with Digital End-User Experience provides the following benefits:

-   **Enhanced user experience**

    You can identify performance issues such as slow logins, crashes, or sluggish application and device performance, even after the desktop session ends.

-   **Efficient troubleshooting**

    You can analyze device and application metrics data to pinpoint issues reported by employees, reducing guesswork in problem resolution.


## Configuration workflow

To enable monitoring on a non-persistent VDI pool, complete the following tasks on a reference device used to create the golden image.

1.  [Prepare agent deployment on a non-persistent virtual desktop infrastructure machine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/npvdi-agent-instance-prep.md)

    Configure the preliminary settings on an instance to enable using the agent with a non-persistent VDI machine. Non-persistent VDI agents gather data more quickly than traditional agents not enabled for a non-persistent VDI.

    See [Recommended VDI policies and configuration files for NPVDIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/recommended-policies-np-vdis.md) for the list of policies recommended for non-persistent VDIs.

2.  [Enable the DEX browser extension](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/enable-dex-browser-extension.md)

    Install the DEX browser extension on the reference device for monitoring web applications.

3.  [Enable a non-persistent virtual desktop infrastructure agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/enable-npvdi-agent.md)

    Configure an agent to enable it to work in a non-persistent VDI environment. Non-persistent VDI agents are self-sufficient and start running checks immediately.