Playbook for remedial actions in incident investigation with DEX

concept australia Updated Sep 10, 2026 1 min read playbook-remedial-actions.md

The Playbook Experience displays current and past remedial actions executed from different sources. You can manage actions run from the Suggested resolutions or Action library within a DEX incident investigation page.

Remedial actions executed from the following sources are displayed in the Playbooks panel of the incident record:

Suggested resolutions from the Investigation tab of the incident record.
Action library within the incident record
Action library within a DEX device page
DEX Self-service for employees
Proactive Engagement

Each action card in the Playbooks panel displays information like the action name, source, status, start time, and name of user who initiated the action.

You can monitor current and past remedial actions and cancel ongoing actions run from the Suggested resolutions or Action library within the incident record.

Current actions: Actions with the status of New or In Progress.
Past actions: Actions with the status of Completed, Canceled, or Failed.

For more information, see Manage remedial actions in DEX incident investigation Playbook.

36 lines · 2.2 KB Wrap lines

---
title: Playbook for remedial actions in incident investigation with DEX
description: The Playbook Experience displays current and past remedial actions executed from different sources. You can manage actions run from the Suggested resolutions or Action library within a DEX incident investigation page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/playbook-remedial-actions.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident diagnostics, suggested resolutions, and remedial actions, Manage employee experience, Digital End-User Experience, IT Operations Management]
---

# Playbook for remedial actions in incident investigation with DEX

The Playbook Experience displays current and past remedial actions executed from different sources. You can manage actions run from the Suggested resolutions or Action library within a DEX incident investigation page.

Remedial actions executed from the following sources are displayed in the **Playbooks** panel of the incident record:

-   Suggested resolutions from the **Investigation** tab of the incident record.
-   Action library within the incident record
-   Action library within a DEX device page
-   DEX Self-service for employees
-   Proactive Engagement

Each action card in the **Playbooks** panel displays information like the action name, source, status, start time, and name of user who initiated the action.

You can monitor current and past remedial actions and cancel ongoing actions run from the Suggested resolutions or Action library within the incident record.

-   Current actions: Actions with the status of New or In Progress.
-   Past actions: Actions with the status of Completed, Canceled, or Failed.

For more information, see [Manage remedial actions in DEX incident investigation Playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/manage-incident-remedial-actions-playbook.md).