Recommended VDI policies and configuration files for NPVDIs

reference australia Updated Oct 1, 2026 1 min read recommended-policies-np-vdis.md

VDI policy and VDI configuration file records to activate on your instance so that DEX can monitor non-persistent (NP) Virtual Desktop Infrastructures (VDIs).

Configure these records as described in Prepare agent deployment on a non-persistent virtual desktop infrastructure machine.

Note: For each record listed in this topic, make sure Active is set to true.

VDI policies

Configure the following records in the VDI Policies [sn_agent_vdi_policy] table.

Policy	Used for
Enhanced Discovery Policy	SaaS and installed usage
VISC Get application metric	SaaS and installed usage
SAM background policy (Non OsqueryD)	SaaS and installed usage
VISC Get browser extension init	SaaS and installed usage
VISC Get browser extension device init	SaaS and installed usage
SAM discovery	SaaS and installed usage
DEX NP VDI Windows Device Metrics	DEX performance metrics
DEX NP VDI Windows Apps Metrics	DEX performance metrics
DEX Local Metric Tag Enrichment	DEX performance metrics. Requires version 4.3.2 or later.
DEX Metrics Reporter	DEX performance metrics
DEX Metric Aggregations	DEX performance metrics

VDI configuration files

Configure the following records in the VDI Configuration Files [sn_agent_vdi_config_file] table.

Configuration file	Used for
AccVisMonitoredUrls	SaaS and installed usage
MonitoredServiceApps	SaaS and installed usage
DEXAgentSystemConfig	DEX performance metrics
DEXMetricEnrichmentSchema	DEX performance metrics
DEXMetricRulesConfig	DEX performance metrics
DEXMonitoredInstalledApps	DEX performance metrics
DEXAdvancedAppMonitoringConfig	DEX performance metrics

For the check instances, frequencies, and parameters that these policies run, see DEX policies for non-persistent VDIs.

To configure the agent on the golden image, see Enable a non-persistent virtual desktop infrastructure agent.

Parent Topic:DEX Application and Device Health reference

Keywords non-persistent vdivdi policiesvdi configuration filessn\_agent\_vdi\_policysn\_agent\_vdi\_config\_fileagent client collector

63 lines · 3.6 KB Wrap lines

---
title: Recommended VDI policies and configuration files for NPVDIs
description: VDI policy and VDI configuration file records to activate on your instance so that DEX can monitor non-persistent \(NP\) Virtual Desktop Infrastructures \(VDIs\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/recommended-policies-np-vdis.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: reference
last_updated: "2026-10-01"
reading_time_minutes: 1
keywords: [non-persistent vdi, vdi policies, vdi configuration files, sn\_agent\_vdi\_policy, sn\_agent\_vdi\_config\_file, agent client collector]
audience: administrator
breadcrumb: [DEX Application and Device Health reference, Reference, Digital End-User Experience, IT Operations Management]
---

# Recommended VDI policies and configuration files for NPVDIs

VDI policy and VDI configuration file records to activate on your instance so that DEX can monitor non-persistent \(NP\) Virtual Desktop Infrastructures \(VDIs\).

Configure these records as described in [Prepare agent deployment on a non-persistent virtual desktop infrastructure machine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/npvdi-agent-instance-prep.md).

**Note:** For each record listed in this topic, make sure **Active** is set to `true`.

## VDI policies

Configure the following records in the VDI Policies \[sn\_agent\_vdi\_policy\] table.

|Policy|Used for|
|------|--------|
|Enhanced Discovery Policy|SaaS and installed usage|
|VISC Get application metric|SaaS and installed usage|
|SAM background policy \(Non OsqueryD\)|SaaS and installed usage|
|VISC Get browser extension init|SaaS and installed usage|
|VISC Get browser extension device init|SaaS and installed usage|
|SAM discovery|SaaS and installed usage|
|DEX NP VDI Windows Device Metrics|DEX performance metrics|
|DEX NP VDI Windows Apps Metrics|DEX performance metrics|
|DEX Local Metric Tag Enrichment|DEX performance metrics. Requires version 4.3.2 or later.|
|DEX Metrics Reporter|DEX performance metrics|
|DEX Metric Aggregations|DEX performance metrics|

## VDI configuration files

Configure the following records in the VDI Configuration Files \[sn\_agent\_vdi\_config\_file\] table.

|Configuration file|Used for|
|------------------|--------|
|AccVisMonitoredUrls|SaaS and installed usage|
|MonitoredServiceApps|SaaS and installed usage|
|DEXAgentSystemConfig|DEX performance metrics|
|DEXMetricEnrichmentSchema|DEX performance metrics|
|DEXMetricRulesConfig|DEX performance metrics|
|DEXMonitoredInstalledApps|DEX performance metrics|
|DEXAdvancedAppMonitoringConfig|DEX performance metrics|

For the check instances, frequencies, and parameters that these policies run, see [DEX policies for non-persistent VDIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/dex-policies-np-vdis.md).

To configure the agent on the golden image, see [Enable a non-persistent virtual desktop infrastructure agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/enable-npvdi-agent.md).

**Parent Topic:**[DEX Application and Device Health reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/dex-console-reference.md)