Run remedial actions from the Action library
Run remedial actions from the Action library in incident investigation with DEX to resolve detected device and application issues.
Before you begin
Role required: sn_dex.service_desk_user, sn_dex.engineer
Procedure
-
Navigate to Workspaces > Service Operations Workspace.
-
Select the List icon [Omitted image "icon-list.png"] Alt text: from the navigation pane and navigate to the incidents list from the Incidents section.
-
Open the incident record for the DEX monitored device and select the Investigation tab.
-
Select the Action library icon [Omitted image "icon-action-library.png"] Alt text: in the contextual side panel.
-
Browse the list of available remedial actions and choose an action that addresses your issue.
-
Select Run action on the action card to execute the action.
What to do next
Monitor the progress of an action or cancel an ongoing action from the playbook panel. For more information, see Manage remedial actions in DEX incident investigation Playbook.
--- title: Run remedial actions from the Action library description: Run remedial actions from the Action library in incident investigation with DEX to resolve detected device and application issues. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/remedial-actions-action-library.html release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Suggested resolutions and remedial actions, Incident diagnostics, suggested resolutions, and remedial actions, Manage employee experience, Digital End-User Experience, IT Operations Management] --- # Run remedial actions from the Action library Run remedial actions from the Action library in incident investigation with DEX to resolve detected device and application issues. ## Before you begin Role required: sn\_dex.service\_desk\_user, sn\_dex.engineer ## Procedure 1. Navigate to **Workspaces** > **Service Operations Workspace**. 2. Select the List icon \[Omitted image "icon-list.png"\] Alt text: from the navigation pane and navigate to the incidents list from the Incidents section. 3. Open the incident record for the DEX monitored device and select the **Investigation** tab. 4. Select the Action library icon \[Omitted image "icon-action-library.png"\] Alt text: in the contextual side panel. 5. Browse the list of available remedial actions and choose an action that addresses your issue. 6. Select **Run action** on the action card to execute the action. ## What to do next Monitor the progress of an action or cancel an ongoing action from the playbook panel. For more information, see [Manage remedial actions in DEX incident investigation Playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/manage-incident-remedial-actions-playbook.md).
| title | Run remedial actions from the Action library |
| description | Run remedial actions from the Action library in incident investigation with DEX to resolve detected device and application issues. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/remedial-actions-action-library.html |
| release | australia |
| product | Digital End-User Experience \(DEX\) |
| classification | digital-end-user-experience-dex |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Suggested resolutions and remedial actionsIncident diagnosticssuggested resolutionsand remedial actionsManage employee experienceDigital End-User ExperienceIT Operations Management |