Solving digital experience issues

---
title: Solving digital experience issues
description: As an employee, use Desktop Assistant and Digital End-user Experience Self-service to check your device's health, run network diagnostics, review IT notifications, and self-resolve common device issues without opening a support ticket.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/solve-digital-experience-issues.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [self-solve, device health check, employee troubleshooting]
breadcrumb: [Digital End-User Experience, IT Operations Management]
---

# Solving digital experience issues

As an employee, use Desktop Assistant and Digital End-user Experience Self-service to check your device's health, run network diagnostics, review IT notifications, and self-resolve common device issues without opening a support ticket.

## Self-solving digital experience issues

When you experience a device or application issue, you can often resolve it yourself with Digital End-User Experience tools before contacting IT. Desktop Assistant gives you a dedicated interface on your device for network diagnostics, IT notifications, Employee Center access, and Virtual Agent chat. Digital End-user Experience Self-service lets you check your device's health from Desktop Assistant, Employee Center, or the ServiceNow Otto for ITSM Virtual Agent and self-apply suggested resolutions.

-   [DEX Desktop Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/use-dex-desktop-exp.md)

    Use Desktop Assistant to check your device's health, run network diagnostics, chat with ServiceNow Otto, open Employee Center, view outages, and see IT notifications on your desktop.

-   [Using Digital End-user Experience Self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/using-dex-self-service.md)

    Use Digital End-user Experience Self-service to monitor your device's performance and apply suggested resolutions to common device issues, from either Desktop Assistant, Employee Center, or the ServiceNow Otto for ITSM Virtual Agent.