Terminate a process on your device

task australia Updated Oct 23, 2026 1 min read terminate-device-app.md

Raw file servicenow.com

Terminate a process on your device to free up device resources.

Before you begin

Role required: sn_dex.engineer or sn_dex.admin

Procedure

Navigate to Workspaces > Service Operations Workspace.
In the primary navigation pane, select the Devices icon [Omitted image "icon-devices.png"] Alt text:.
Select the device for which you want to terminate a process.
Select Running processes.
In the contextual side panel, select the Action library icon [Omitted image "icon-action-library.png"] Alt text:.
In the End process card, select Start.
Select the End process card that shows the process state as New.
In the Get user approval card, select I received approval to trigger this action, then select Submit.
In the Process ID (PID) field, enter the corresponding ID obtained from the PID column.
Select Submit.

Result

The process is terminated.

What to do next

In the contextual side panel, select the Playbook icon [Omitted image "icon-playbook.png"] Alt text: to access the current device action and to review the action execution history of the device.

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---
title: Terminate a process on your device
description: Terminate a process on your device to free up device resources.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/terminate-device-app.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 1
breadcrumb: [Creating DEX remedial actions, Configure, Digital End-User Experience, IT Operations Management]
---

# Terminate a process on your device

Terminate a process on your device to free up device resources.

## Before you begin

Role required: sn\_dex.engineer or sn\_dex.admin

## Procedure

1.  Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2.  In the primary navigation pane, select the Devices icon \[Omitted image "icon-devices.png"\] Alt text:.

3.  Select the device for which you want to terminate a process.

4.  Select **Running processes**.

5.  In the contextual side panel, select the Action library icon \[Omitted image "icon-action-library.png"\] Alt text:.

6.  In the **End process** card, select **Start**.

7.  Select the **End process** card that shows the process state as **New**.

8.  In the **Get user approval** card, select **I received approval to trigger this action**, then select **Submit**.

9.  In the **Process ID** \(PID\) field, enter the corresponding ID obtained from the PID column.

10. Select **Submit**.


## Result

The process is terminated.

## What to do next

In the contextual side panel, select the Playbook icon \[Omitted image "icon-playbook.png"\] Alt text: to access the current device action and to review the action execution history of the device.