Test network connectivity of your device

---
title: Test network connectivity of your device
description: Test your device's network connectivity to evaluate its performance. If the performance is below average, running a speed test helps diagnose if the issue is with your device or your internet service provider.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/test-internet-connection.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Desktop Assistant, Solve issues, Digital End-User Experience, IT Operations Management]
---

# Test network connectivity of your device

Test your device's network connectivity to evaluate its performance. If the performance is below average, running a speed test helps diagnose if the issue is with your device or your internet service provider.

## Before you begin

DEX Desktop Assistant \[sn\_dex\_desktop\] application must be installed. For more information, see [Install Application and Device Health](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/install-app-device-health.md) and [Download and install Desktop Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/download-desktop-experience.md).

Role required: sn\_dex\_desktop.user or sn\_dex\_desktop.admin

## Procedure

1.  Log in to Desktop Assistant.

    For more information, see [Open and log in to Desktop Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/open-desktop-exp.md).

2.  On the Desktop Assistant home page, select **Network test**.

3.  On the Network Test page, select **Test my network**.

    Desktop Assistant runs a network test, displays the download and upload speeds, rates network performance, and displays suggested steps to improve bandwidth if performance is below average.

4.  Select the **Network Details** accordion to view the device and server names.