View Desktop Assistant usage metrics

---
title: View Desktop Assistant usage metrics
description: As a DEX administrator, view Desktop Assistant usage metrics of end users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/view-da-usage-metrics.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Administer, Digital End-User Experience, IT Operations Management]
---

# View Desktop Assistant usage metrics

As a DEX administrator, view Desktop Assistant usage metrics of end users.

## Before you begin

Confirm that the DEX plugin \(sn\_dex\) is installed.

Role required: admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

    -   AMER \(Americas\): `itomcnc-prod-gateway-amer.sncapps.service-now.com:443`
    -   EMEA \(Europe\): `itomcnc-prod-gateway-emea.sncapps.service-now.com:443`
    -   APAC \(Asia Pacific\): `itomcnc-prod-gateway-apac.sncapps.service-now.com:443`
2.  In the primary navigation pane, select the DEX Administration icon \(\[Omitted image "icon-administration.png"\] Alt text: The DEX Administration icon.\).

3.  Under Desktop Assistant, select **Usage metrics**.

    You can view the Desktop Assistant users who are logged in, their connection status, and the Desktop Assistant versions.

    \[Omitted image "desktop-exp-dashboard.png"\] Alt text: Desktop Assistant usage metrics page

    For more details on the usage metrics, see [Desktop Assistant usage metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/dex-desktop-exp-dashboard.md).