View metrics of a web application

task australia Updated Sep 10, 2026 1 min read view-web-app-metrics.md

View metrics of a web application to get a comprehensive view of the performance of the application. Tracking these metrics over time can help you gauge the impact of changes made to the application and monitor its long-term performance.

Before you begin

Confirm that the DEX plugin (sn_dex) is installed.

Role required: sn_dex.user

Procedure

Navigate to Workspaces > Service Operations Workspace.
In the primary navigation pane, select the Applications icon [Omitted image "icon-applications.png"] Alt text:.
Select a web application name.
Select Performance under Application metrics.

You can view information on the users, sessions, response time, page load time, and availability. For more information on the metrics, see Web application Performance page.

Note: If you set up a page-level monitoring for specific application pages, you can see the collected metrics in the Metrics analyzer. Select one or more pages under Pages and narrow down your data by location, OS, or date range.

Keywords web application metricsweb app performanceresponse timepage load timeview web app metrics

41 lines · 2.1 KB Wrap lines

---
title: View metrics of a web application
description: View metrics of a web application to get a comprehensive view of the performance of the application. Tracking these metrics over time can help you gauge the impact of changes made to the application and monitor its long-term performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/view-web-app-metrics.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [web application metrics, web app performance, response time, page load time, view web app metrics]
breadcrumb: [Monitor application performance, Manage employee experience, Digital End-User Experience, IT Operations Management]
---

# View metrics of a web application

View metrics of a web application to get a comprehensive view of the performance of the application. Tracking these metrics over time can help you gauge the impact of changes made to the application and monitor its long-term performance.

## Before you begin

Confirm that the DEX plugin \(sn\_dex\) is installed.

Role required: sn\_dex.user

## Procedure

1.  Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2.  In the primary navigation pane, select the Applications icon \[Omitted image "icon-applications.png"\] Alt text:.

3.  Select a web application name.

4.  Select **Performance** under **Application metrics**.

    You can view information on the users, sessions, response time, page load time, and availability. For more information on the metrics, see [Web application Performance page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/web-app-health-form.md).

    **Note:** If you set up a page-level monitoring for specific application pages, you can see the collected metrics in the Metrics analyzer. Select one or more pages under **Pages** and narrow down your data by location, OS, or date range.