View Zoom room metrics
task australia Updated Sep 10, 2026 1 min read view-zoom-room-metrics.md
View detailed metrics for your organization's Zoom rooms using DEX.
Before you begin
Role required: admin
- DEX must be set up for Zoom. For more information, see Configuring DEX for Zoom
- Advanced monitoring must be configured to monitor Zoom calls with DEX. For more details, see Enable application monitoring.
Procedure
-
Navigate to Workspaces > Service Operations Workspace.
-
In the primary navigation pane, select the Applications icon [Omitted image "icon-applications.png"] Alt text:.
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Select Zoom.
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Select Zoom rooms under Application metrics.
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Select start and end dates, then select Go.
Note: The date range is limited to a maximum of 48 hours within the past 30 days, based on the UTC time.
The Zoom rooms details appear in a table that includes the room name, room ID, and the total number of issues. A pie chart also shows the distribution of the Zoom room issues.
-
Select the issue count link to open the Details tab, where you can view the issues and the time they occurred.
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---
title: View Zoom room metrics
description: View detailed metrics for your organization's Zoom rooms using DEX.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/view-zoom-room-metrics.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Monitor application performance, Manage employee experience, Digital End-User Experience, IT Operations Management]
---
# View Zoom room metrics
View detailed metrics for your organization's Zoom rooms using DEX.
## Before you begin
Role required: admin
- DEX must be set up for Zoom. For more information, see [Configuring DEX for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/configuring-DEX-for-Zoom.md)
- Advanced monitoring must be configured to monitor Zoom calls with DEX. For more details, see [Enable application monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/enable-app-monitor.md).
## Procedure
1. Navigate to **Workspaces** > **Service Operations Workspace**.
2. In the primary navigation pane, select the Applications icon \[Omitted image "icon-applications.png"\] Alt text:.
3. Select **Zoom**.
4. Select **Zoom rooms** under **Application metrics**.
5. Select start and end dates, then select **Go**.
**Note:** The date range is limited to a maximum of 48 hours within the past 30 days, based on the UTC time.
The Zoom rooms details appear in a table that includes the room name, room ID, and the total number of issues. A pie chart also shows the distribution of the Zoom room issues.
6. Select the issue count link to open the **Details** tab, where you can view the issues and the time they occurred.
| title | View Zoom room metrics |
| description | View detailed metrics for your organization's Zoom rooms using DEX. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/view-zoom-room-metrics.html |
| release | australia |
| product | Digital End-User Experience \(DEX\) |
| classification | digital-end-user-experience-dex |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Monitor application performanceManage employee experienceDigital End-User ExperienceIT Operations Management |