Zoom call quality monitoring

---
title: Zoom call quality monitoring
description: Track Zoom call quality for users and monitor your organization's Zoom room performance. View call quality metrics, network performance data like jitter and packet loss to troubleshoot communication problems and improve user experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/digital-end-user-experience-dex/zoom-call-quality-monitoring-overview.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Monitor application performance, Manage employee experience, Digital End-User Experience, IT Operations Management]
---

# Zoom call quality monitoring

Track Zoom call quality for users and monitor your organization's Zoom room performance. View call quality metrics, network performance data like jitter and packet loss to troubleshoot communication problems and improve user experience.

## Benefits of monitoring Zoom calls

DEX advanced monitoring for Zoom call quality provides the following benefits:

-   Track Zoom calls for users assigned to a device or logged in within the past 15 days.
-   Access audio, video, and screenshare quality data for all calls.
-   Review jitter, latency, and packet loss to identify connectivity issues.
-   Sort calls by quality \(Good, Fair, Poor, Bad\) and apply filters for device type, version, network type, and location.
-   View calls over time and identify patterns in call quality issues.
-   Drill into individual calls to review connection type, operating system, camera usage, and other session details.
-   Use aggregated metrics and detailed call information to diagnose and resolve issues efficiently.

## Configuration and use

To configure Zoom call quality monitoring, do the following:

-   [Enable application monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/enable-app-monitor.md)
-   [Configuring DEX for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/configuring-DEX-for-Zoom.md)

To monitor Zoom call quality, see [Monitor Zoom call quality using DEX](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/monitor-zoom-call-quality-using-dex.md).

[View Zoom room metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/digital-end-user-experience-dex/view-zoom-room-metrics.md).