Add ACME-compatible certificate authorities

task australia Updated Sep 10, 2026 1 min read add-acme-compatible-certificate-authorities.md
Raw file servicenow.com

Add a certificate authority (CA) that supports the ACME protocol to enable automated certificate request, renewal, and revocation flows.

Before you begin

Role required: admin

About this task

Certificate Inventory and Management supports the following ACME CAs: DigiCert, Entrust, Let's Encrypt, EJBCA, Sectigo Universal, and Sectigo Public. If your organization uses a different CA that is compatible with the ACME protocol, you can add it by creating a record in the Certificate Authority [sn_disco_certmgmt_ca] table. No script changes are required.

Note: Errors can occur when using custom ACME-compatible CAs. Contact ServiceNow Support for assistance.

Procedure

  1. Navigate to All > Certificate Management > Certificate Automate Flows > Certificate Authorities.

  2. Select New.

  3. Fill in the fields on the Certificate Authority form.

    Field Description
    Name Name of the CA.
    Base API URL Base URL of the CA's ACME directory endpoint.
    ACME Select this check box to enable the ACME flow for this CA.
  4. Select Submit.

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