Request certificates through CyberArk Certificate Manager SaaS

task australia Updated Sep 10, 2026 1 min read request-cert-cyberark-venafi.md

Raw file servicenow.com

Submit a certificate request managed through CyberArk Certificate Manager SaaS using configured routing policies.

Before you begin

CyberArk credentials must have been configured. For more information, see Configure CyberArk Certificate Manager SaaS credentials.
Routing policies must have been configured. For more information, see Create routing policies for CyberArk Certificate Manager SaaS.

Role required: pki_admin, pki_user, or admin.

Procedure

Navigate to All > Self-Service > Service Catalog.
Access the form for requesting a new certificate.
1. Select Certificate Management.
2. Select Automated Flow.
3. Select Request New Certificate (Automated).
For the Select how to manage your certificate value, select CyberArk Certificate Manager SaaS.
On the Request New Certificate (Automated) form, fill in the fields.

For a description of the field values, see Certificate request form.

Note: A configured routing policy is applied automatically based on certificate attributes. For more information, see Create routing policies for CyberArk Certificate Manager SaaS
Select Submit.

Result

The certificate request is routed to CyberArk for processing. The request status is updated in the relevant certificate task as it progresses through the workflow.

Keywords CyberArk Certificate Manager SaaS certificate request

54 lines · 2.7 KB Wrap lines

---
title: Request certificates through CyberArk Certificate Manager SaaS
description: Submit a certificate request managed through CyberArk Certificate Manager SaaS using configured routing policies.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/discovery/request-cert-cyberark-venafi.html
release: australia
product: Discovery
classification: discovery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [CyberArk Certificate Manager SaaS certificate request]
breadcrumb: [Certificate management with CyberArk Certificate Manager SaaS, Certificate Inventory and Management, ITOM Visibility, IT Operations Management]
---

# Request certificates through CyberArk Certificate Manager SaaS

Submit a certificate request managed through CyberArk Certificate Manager SaaS using configured routing policies.

## Before you begin

- CyberArk credentials must have been configured. For more information, see [Configure CyberArk Certificate Manager SaaS credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery/configure-cyberark-venafi-creds.md).
- Routing policies must have been configured. For more information, see [Create routing policies for CyberArk Certificate Manager SaaS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery/create-routing-policy-cyberark.md).

Role required: pki\_admin, pki\_user, or admin.

## Procedure

1. Navigate to **All** &gt; **Self-Service** &gt; **Service Catalog**.

2. Access the form for requesting a new certificate.

1. Select **Certificate Management**.

2. Select **Automated Flow**.

3. Select **Request New Certificate \(Automated\)**.

3. For the **Select how to manage your certificate** value, select **CyberArk Certificate Manager SaaS**.

4. On the Request New Certificate \(Automated\) form, fill in the fields.

For a description of the field values, see [Certificate request form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery/req-new-cert-form-table-fields.md).

**Note:** A configured routing policy is applied automatically based on certificate attributes. For more information, see [Create routing policies for CyberArk Certificate Manager SaaS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery/create-routing-policy-cyberark.md)

5. Select **Submit**.

## Result

The certificate request is routed to CyberArk for processing. The request status is updated in the relevant certificate task as it progresses through the workflow.