Access Event Management configuration console

task australia Updated Dec 19, 2024 1 min read access-itom-config-console.md
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Access the IT Operations Management configuration console to set up Event Management and configure AIOps capabilities.

Before you begin

Verify you have installed the ITOM AIOps and ServiceNow Otto for IT Operations Management (ITOM) plugins.

Role required: evt_mgmt_admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

    The Admin Home page opens.

    [Omitted image "aiops-admin-conf-home-page1.png"] Alt text: Admin home page showing the product families.

  2. In the IT Operations Management tile, select View product overview.

  3. In the IT Operations Management page, select Configure.

    [Omitted image "aiops-admin-conf-button.png"] Alt text: IT Operations Management page with installed plugins and Configure button to access the Configure IT Operations Management page.

    The Configure IT Operations Management page opens.

    [Omitted image "aiops-admin-conf-itom-page.png"] Alt text: The Configure IT Operations Management page where you can see the Discovery and the Event Management modules.

    Note: The Configure with AI UI action appears only after you install both the ServiceNow Otto for ITOM and ServiceNow Otto plugins. This action lets you set up AI-powered alert handling.

Keywords ITOM Config Console
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