Acknowledge viewed alerts in Express List

task australia Updated Sep 10, 2026 1 min read acknowledge-alerts.md

Acknowledge alerts that you’ve viewed to remove clutter in the Express List pane.

Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

Note: The evt_mgmt_user role is view-only and does not have permission to perform this action.

About this task

Use Acknowledge to denote that the alert is known, and can temporarily be ignored. Do not use Acknowledge to mark an alert as needing attention.

Procedure

Navigate to Workspaces > Service Operations Workspace.
From the navigation bar, select the Express list icon [Omitted image "express-list1.png"].
Acknowledge selected alerts.

You can acknowledge alerts regardless of whether you are working in the main pane or in the preview panel. The preview panel opens only when a single alert or alert group is selected.

Location	Action
The Express List pane	In the Express List pane, select the alert to acknowledge. You can select more than one alert row. Note: You can perform the action on up to 1,000 alerts simultaneously by selecting the Select All check box in the Active alerts list. [Omitted image "el-select-all.png"] Alt text: Select All check box. To display the individual alerts inside a group, select the chevron icon ([Omitted image "icon-chevron.png"] Alt text: Chevron icon.) at the beginning of the alert group row. From the Close drop-down list at the top right of the alert list, select Acknowledge.
The Express List preview panel for group alerts	Select an alert group row check box. In the Alerts in group tab, select an alert tile. Select the more actions icon ([Omitted image "more-actions-icon.png"] Alt text: More actions icon). Select Acknowledge.

Location

Action

The Express List pane

In the Express List pane, select the alert to acknowledge.

You can select more than one alert row.

Note: You can perform the action on up to 1,000 alerts simultaneously by selecting the Select All check box in the Active alerts list. [Omitted image "el-select-all.png"] Alt text: Select All check box.

To display the individual alerts inside a group, select the chevron icon ([Omitted image "icon-chevron.png"] Alt text: Chevron icon.) at the beginning of the alert group row.

From the Close drop-down list at the top right of the alert list, select Acknowledge.

The Express List preview panel for group alerts

Select an alert group row check box.
In the Alerts in group tab, select an alert tile.
Select the more actions icon ([Omitted image "more-actions-icon.png"] Alt text: More actions icon).
Select Acknowledge.

## Result

The alert is acknowledged and its status is displayed at the top of the preview panel.

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---
title: Acknowledge viewed alerts in Express List
description: Acknowledge alerts that you’ve viewed to remove clutter in the Express List pane.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/acknowledge-alerts.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage alert states in Express List, Assigning and managing alerts, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# Acknowledge viewed alerts in Express List

Acknowledge alerts that you’ve viewed to remove clutter in the Express List pane.

## Before you begin

Role required: evt\_mgmt\_operator, evt\_mgmt\_admin

**Note:** The evt\_mgmt\_user role is view-only and does not have permission to perform this action.

## About this task

Use Acknowledge to denote that the alert is known, and can temporarily be ignored. Do not use Acknowledge to mark an alert as needing attention.

## Procedure

1.  Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2.  From the navigation bar, select the Express list icon \[Omitted image "express-list1.png"\].

3.  Acknowledge selected alerts.

    You can acknowledge alerts regardless of whether you are working in the main pane or in the preview panel. The preview panel opens only when a single alert or alert group is selected.

<table id="choicetable_s4j_1yg_vzb"><thead><tr><th align="left" id="d548995e95">

Location

</th><th align="left" id="d548995e98">

Action

</th></tr></thead><tbody><tr><td id="d548995e104">

**The Express List pane**

</td><td>

1.  In the Express List pane, select the alert to acknowledge.

You can select more than one alert row.

**Note:** You can perform the action on up to 1,000 alerts simultaneously by selecting the **Select All** check box in the Active alerts list. \[Omitted image "el-select-all.png"\] Alt text: Select All check box.

To display the individual alerts inside a group, select the chevron icon \(\[Omitted image "icon-chevron.png"\] Alt text: Chevron icon.\) at the beginning of the alert group row.

2.  From the **Close** drop-down list at the top right of the alert list, select **Acknowledge**.


</td></tr><tr><td id="d548995e157">

**The Express List preview panel for group alerts**

</td><td>

1.  Select an alert group row check box.
2.  In the **Alerts in group** tab, select an alert tile.
3.  Select the more actions icon \(\[Omitted image "more-actions-icon.png"\] Alt text: More actions icon\).
4.  Select **Acknowledge**.


</td></tr></tbody>
</table>
## Result

The alert is acknowledged and its status is displayed at the top of the preview panel.