Add CMDB tables or classes for impact calculation

task australia Updated Nov 6, 2026 1 min read add-cmdb-tables-impact-cal.md
Raw file servicenow.com

Add the CMDB tables that contain application services to be considered during impact calculation, helping ensure accurate and relevant impact results.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

Organizations may have a vast number of CMDB tables—or classes—such as cmdb_ci_service_by_tags, cmdb_ci_service_auto and many others. However, not all of these are required for impact calculation. To streamline analysis and avoid processing irrelevant data, you can selectively add or remove only those CMDB classes that represent critical infrastructure or components. The procedure below shows how to add a CMDB class. If you want to remove any CMDB table from the list, see Remove CMDB tables or classes from impact calculation.

When you add a CMDB class, all application services related to that class are considered for impact calculation. To include only specific services of a class, use the Impact Filter Services page. For more information on how to include or exclude a service, see Add application services for impact calculation.

Procedure

  1. Navigate to All and search for em_impact_inclusion_class.list.

    The Impact Inclusion Classes page opens, displaying a list of CMDB classes that are included in impact calculation.

    [Omitted image "em-impact-cal-cmdb-tables-list.png"] Alt text: A list of CMDB classes that are included in impact calculation.

  2. Select New.

    [Omitted image "em-impact-cal-cmdb-tables-new.png"] Alt text: The Impact Inclusion Class page.

  3. From the Table field, select a CMDB table.

    Note: The list contains only the CMDB tables supported for impact calculation, not all CMDB tables.

    [Omitted image "em-impact-cal-cmdb-table-selection.png"] Alt text: List of CMDB tables to select from.

    [Omitted image "em-impact-cal-cmdb-tables-selected.png"] Alt text: A table selected to be included in the list.

  4. Select Submit.

    The CMDB table adds to the list of impact inclusion classes.

    [Omitted image "em-impact-cal-cmdb-tables-added.png"] Alt text: The selected table is added to the list.

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